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9 Reasons Why an Appeals Process is Needed

9 Reasons Why an Appeals Process is Needed

There is no doubt that suffering an injury or illness that requires a trip to the ER is stressful. Still, it can become a nightmare when your insurance provider decides to deny coverage of treatment received in the emergency room.

Fortunately, the law is on your side. There are effective ways for asking the insurance provider to reconsider their decision and honor their coverage agreement.

patient advocate speaking with injured patient

What is Health Insurance Denial?

Suppose you suffer an accident or sudden illness and need to go to the ER, and you use your health insurance to help cover the costs. In that case, the healthcare facility will prepare a claim on your behalf detailing the treatments provided during your visit.

An insurance denial happens when your health insurance provider notifies you that they won’t cover the cost of your ER visit.

This is frustrating and scary as it potentially means you will have to pay the total cost of the treatment out-of-pocket.

However, there is no need to panic, as you can submit an appeal.

after patient care patient advocate

What is an Appeal?

Appealing means formally asking your insurance provider to reconsider its decision to deny paying for the medical services you received while in the emergency room.

You should know that you have a legal right to appeal an insurance denial. It’s no secret that insurance companies care more about their bottom line than the people they insure.

Therefore, it’s not uncommon for these companies to deny medical care payments or try to charge you out-of-network rates for emergency care services, which is illegal.

Additionally, many insurers try to complicate the appeal process to discourage patients from trying to rectify a wrong. The good news is that you don’t have to go through this process alone. Our patient advocate is here to help you submit an appeal and fight the insurance companies on your behalf.

couple with patient advocate emergency room

Know Where to Go in Case of an Emergency.

Why is An Appeal Process Necessary?

Here are nine reasons why an appeal process is required:

  1. When the Insurance company processes the patient’s ER visit as an Out of Network Provider instead of an ER visit

The insurance must process the claim as an Emergency Room visit. They can’t just process it as an out-of-network provider.

Insurance companies sometimes try to do this because their plans state benefits are different for out-of-network providers vs. emergency room visits.

  1. When the Insurance Company processes your ER visit out of network, instead of In-Network

State law states that emergency room visits must be processed at the in-network benefit level. This means your insurance company cannot charge you more for emergency care received in a facility that is not part of their network.

  1. When the Insurance Company denies the Emergency Room visit, stating the charges are Not Covered

When you first come to the emergency room, we quote your plan’s benefits to verify eligibility. There is no valid reason for your insurance company to deny payment in these cases as long as your premium payments are up to date.

  1. The Insurance Company applies more to the patient than what they paid

Some insurances will apply a deductible to the claim, even though the benefits clearly state that the deductible does not apply to the ER visit.

  1. If the patient had COVID-related testing, and the Insurance Company applied patient cost-share

Currently, the Insurance companies have waived patient cost-share. Additionally, according to the COVID Cares Act, there is no patient cost-share for the covid testing/encounter.

  1. The insurance company processed the ER claim at an extremely low Allowable Amount, possibly at a Medicare Rate

Most benefit plans state that for Emergency Room visits, the Allowed Amount is a negotiated Rate. Some plans will have a third-party vendor reach out to negotiate the claim.

  1. Insurance Company denied the ER claim for past timely filing

Some insurance companies try to deny payment based on technicalities. We submit proof that all claim information was submitted within the timely filing limit in these cases.

  1. Insurance Company did not pay according to the contract on file

In these instances, we present a copy of the agreement to show that they did not pay according to the signed contract.

  1. Insurance Company did not pay according to the Agreement that we signed with the 3rd party vendor

We will call and make the insurance company aware that we signed an agreement. Then, we will submit a copy of that agreement to the insurance provider.

 

If you’ve recently received a health insurance denial after a visit to one of Altus Emergency Centers, please get in touch with our patient advocate as soon as possible. We can help you submit an appeal.

Our Promise is to Always Help Find the Best Solutions in Benefit of our Patients

Get Peace of Mind, Call Patient Advocate

If you have any questions regarding your billing, please contact our Patient Advocate Department. 

Lumberton & Waxahachie: Call us (469) 383-7361 between 8:00 am and 5:00 pm and ask for the Patient Advocate.

Baytown & Lake Jackson Call us (979) 529-2000 between 12:00 pm and 7:00 pm and ask for the Patient Advocate.

kim gries lake jackson and baytown patient advocate

Altus Emergency Centers Texas

is Here for You 24/7

Altus Emergency Centers are all open 24/7/365, with no lines. Our facilities are well-equipped to diagnose and treat everything from major to minor adult and pediatric emergencies.  We are honored to be a part of our beautiful Texas communities and work hard each day to help see them grow and prosper!

24 Hour ER Services – Best in Texas

Looking for the best quality 24-hour ER services?

We offer the best freestanding 24-hour emergency room services in Texas. We have top-of-the-line medical technology and highly experienced ER healthcare experts prepped and ready to come to your aid in Baytown, Lake Jackson, Lumberton, and Waxahachie.

Each ER team is highly efficient in treating chest and abdominal pains, pediatric emergencies, flu symptoms, sports injuries, bone breaks, and fractures, as well as all other major and minor injuries. All services are available 24/7, including weekends and holidays with little to no wait times.  After You Receive Quality ER Care, our Patient Advocate will help ensure Hassle-Free Billing.

Our Promise is to Always Help Find the Best Solutions to the Benefit of our Patients from the time you walk in without having to wait in line and when you are personally assisted with the billing process.  We are here to help you get well and stay well!

Altus Patient Advocates: We’re On Your Side

Altus Patient Advocates: We’re On Your Side

A solid Patient Advocate department plays an essential role in delivering a quality medical care. Our ER Trained Physicians get you well, and our Patient Advocates help give you peace of mind. Learn about some of the many ways they can help you as a patient. Our patient advocates are here to help with your deductible and much more!

patient advocate speaking with injured patient

How Can Our Patient Advocate Department Help You?

We are Your Spokesperson, Supporter, Guide & Patient Navigator

 

There are many services our Patient Advocate can help patients and their families with, including:

  • Help resolve grievances and complaints about our services
  • Assist during a crisis
  • Help you communicate with our physicians
  • Make you aware of your rights as a patient
  • Mediate and resolve conflicts with your insurance provider

From this list, perhaps the most important ones are getting to know your rights and making sure your insurance policy covers your medical bill.

kim gries lake jackson and baytown patient advocate

Know When it’s Time to Ask for Help.

When Should You Approach Our Patient Advocate Department?

 

We’re here to help you during your emergency.  Our Patient Advocate Department is available to assist you with anything you require during your visit to our centers especially matters concerning your insurance and billing needs.

We can help you understand the benefits you are entitled to with your insurance policy, we can even speak to your insurance representatives and provide them with any information they request.

Something most people don’t know is that State Insurance Law ensures that true emergencies such as patients injured during a crash, heart attacks, or internal bleeding injuries must be covered by your insurance policy regardless of the treatment facility being In-Network or not.

after patient care patient advocate

Know Where to Go in Case of an Emergency.

The Real Job Begins After Your Visit

We help ensure hassle-free billing. Even after you have left our centers, our Patient Advocate Department continues to work on your behalf, by reviewing all EOB (Explanation of Benefits) sent to us by insurance companies to make sure your coverage was applied correctly.

And if your insurance provider did not process your claim correctly, we will help by filing an appeal on your behalf. This means we will fight the insurance companies to make sure you are treated fairly and honestly. You should know that reprocessing and appeals could take up to an additional 90 days, during which time our Patient Advocate Department will do regular follow-ups and keep you informed of any developments.

The Patient Advocate Department at Altus Emergency Centers can also assist you with financial arrangements, hardships, and assistance. We understand that nobody is fully prepared for an emergency and we all need help from time to time, which is why we establish payment plans to fit your budget.

Our Promise is to Always Help Find the Best Solutions in Benefit of our Patients

Altus Emergency is happy to offer special customer care billing management services through Patient Advocate.  This is our promise to you:

  • At Altus Emergency we have the ability to establish payment plans.
  • Within these payment plans, Altus Emergency has the ability to consider financial hardships.
  • Altus Emergency offers a special customer care service, Patient Advocate.  We will work with the insurance company for a complete payment.

Get Peace of Mind, Call Patient Advocate

If you have any questions regarding your billing, please contact our Patient Advocate Department. 

Lumberton & Waxahachie: Call us (469) 383-7361 between 8:00 am and 5:00 pm and ask for the Patient Advocate.

Baytown & Lake Jackson Call us (979) 529-2000 between 12:00 pm and 7:00 pm and ask for the Patient Advocate.

couple with patient advocate emergency room

Altus Emergency Centers Texas

is Here for You 24/7

Altus Emergency Centers are all open 24/7/365, with no lines. Our facilities are well-equipped to diagnose and treat everything from major to minor adult and pediatric emergencies.  We are honored to be a part of our beautiful Texas communities and work hard each day to help see them grow and prosper!

24 Hour ER Services – Best in Texas

Looking for the best quality 24-hour ER services?

We offer the best freestanding 24-hour emergency room services in Texas. We have top-of-the-line medical technology and highly experienced ER healthcare experts prepped and ready to come to your aid in Baytown, Lake Jackson, Lumberton, and Waxahachie.

Each ER team is highly efficient in treating chest and abdominal pains, pediatric emergencies, flu symptoms, sports injuries, bone breaks, and fractures, as well as all other major and minor injuries. All services are available 24/7, including weekends and holidays with little to no wait times.  After You Receive Quality ER Care, our Patient Advocate will help ensure Hassle-Free Billing.

Our Promise is to Always Help Find the Best Solutions to the Benefit of our Patients from the time you walk in without having to wait in line and when you are personally assisted with the billing process.  We are here to help you get well and stay well!

Texas Law Covers Traffic Accidents

Insurance Companies Must Cover ER Trips Involving Traffic Accidents

Danger on the Road – Traffic Accident Statistics

With nearly 264 million vehicles registered and over 218 million individuals with a valid driving license, our roads are some of the busiest in the world. This, unfortunately, means traffic accidents are more common than any of us would like.

Annual Car Accidents in The United States

Every year the National Highway Traffic Safety Administration (NHTSA) issues a briefing based on reported car accidents nationwide. The NHTSA keeps track of injuries, fatalities as well as the factors that might have contributed to the crash such as speeding, alcohol, and distractions.

From these reports we can gather the following statistics:

car accident

The Impact of Motor Vehicle Accidents in Texas

Data from the National Highway Traffic Safety Administration, the state of Texas has the most traffic fatalities of any state in the country.

car accident trauma emergency

Most Common Causes of Traffic Accidents

Distracted Driving

Distracted driving is the leading cause of road accidents in America. Drivers can become distracted by several things while driving:

  • Cell phones
  • Eating
  • Drinking from a mug or bottle
  • Talking
  • Children
  • Pets in the car

Not paying attention to the road while driving can have dire consequences; the NHTSA reports 3,142 fatalities in distraction-affection crashes in 2019. There were also an estimated 697 deaths due to drowsy driving during the same year. Source: NHTSA.

In addition to these tragic deaths, thousands of victims who experience long-term disabilities.

Speeding

The second most common cause of road accidents in the United States is speeding, and because most of these accidents typically occur at high speeds, it is also a significant cause of traffic accident-related deaths with an estimated 9,478 deaths in 2019.  Source: nsc.org

Drunk Driving

Road accidents involving drunk drivers are another major cause of injuries and fatalities, especially during the weekend and holidays. Drinking slows down our response time and our ability to focus on the road, and it can also make us drowsy.

According to data from the NHTSA,

“29% of the total fatalities of road accidents were in alcohol-impaired-driving crashes.”

In our own state of Texas:

Out of the 3,722 road accident deaths in 2017, 1,468 or 39% of them occurred in an accident caused by a drunk driver.

Getting Prompt Medical Attention Can Help Save A Life

According to the CDC for every person killed in a road accident,

“8 were hospitalized, and 100 were treated and released from the Emergency Room.”

Anyone who is involved in a severe motor vehicle accident should be taken to the nearest Emergency Room for evaluation, given that some injuries can only be diagnosed with advanced imagining technology.

During a crash, victims might have suffered internal injuries or head trauma that if not treated promptly can lead to long-term disabilities or even death.

Some injuries are more time-sensitive than others, in these cases it is better to transfer the patient to a Free-Standing ER facility such as any of the Altus Emergency Centers where they can be treated by a licensed emergency physician right away, rather than transport them to a Hospital ER where their treatment might be delayed due to overcrowding issues.

It’s important to remember that insurance companies are obligated to offer emergency room coverage in their policies. If you are involved in a car accident and need to go to the emergency room, your insurance policy will cover your visit.

Altus Emergency Centers Texas is Here for You 24/7

Altus ER. We-Have-Dedicated-Specialists

Altus Emergency Centers are all open 24/7/365, with no lines. Our facilities are well-equipped to diagnose and treat everything from major to minor adult and pediatric emergencies.  We are honored to be a part of our beautiful Texas communities and work hard each day to help see them grow and prosper!

24 Hour ER Services – Best in Texas

Looking for the best quality 24 hour ER services?

We offer the best freestanding 24 hour ER services in Texas. We have top of the line medical technology and highly experienced ER healthcare experts prepped and ready to come to your aid in Baytown, Lake Jackson, Lumberton, and Waxahachie.

Each ER team is highly efficient in treating chest and abdominal pains, pediatric emergencies, flu symptoms, sports injuries, bone breaks, and fractures, as well as all other major and minor injuries. All services are available 24/7, including weekends and holidays with little to no wait times.

Choosing Your Healthcare Plan Wisely

What to Ask When Choosing Your Healthcare Plan

The 2022 open enrollment period opened on November 1st and ends on December 15th, 2021, this means that many of us are actively shopping for the health care plan that bests suits our needs and budget.

To get the most out of our medical insurance plans, we must understand how the plans work, and what they cover. State and Federal insurance laws obligate insurers to include certain benefits and provide certain protections; however, insurers offer different plans from which you can choose, some will provide more coverage and protection than others, but this usually means the extra coverage comes at a price.

When you are shopping for healthcare coverage, insurance companies will provide a summary of each of their plans, this information will help you choose the right plan for you and your family. But, keep in mind the insurers won’t provide all the details of the plan until you have enrolled in the plan.

healthcare-plan

What is a Healthcare Policy?

For all intent and purposes, a health care policy is a legal contract between you and the health insurance company or health maintenance organization (HMO). When you enroll in a program, the insurance company or HMO will provide a copy of the contract, this will give detailed information about what your rights and responsibilities are under the plan.

For more information on the types of plans offered in Texas, please visit the Texas Department of Insurance (TDI)

healthcare insurance

Can I Cancel the Plan If I am Not Satisfied with the Coverage?

Yes, when you receive your copy of the policy detailing all the benefits, it is essential you read it carefully, especially if you have any special health needs. This will be the first time you are seeing the details of the coverage you will receive, and it’s important for you to know that if you are not satisfied with the policy, you have 10 days to return it and get a refund of your premium.

What is the Best Way to Compare Plans?

When you are shopping for medical insurance, ask the provider for their summary of benefits and coverage. This is the best way for you to compare healthcare plans as this document uses a standardized format making it easier to compare one item to another.

This summary outlines the basic coverage and cost of the plan you are interested in and will include the following:

  • Benefits and Exclusions
  • Links to Your Preferred Provider Directory and Drug Formulary
  • Deductible Amount
  • Coinsurance and Copayment Amounts
  • Out-of-Pocket limits
  • Referral Requirements
Medical-plan-patient

Always Ask About Emergency Medical Coverage

State and Federal laws obligate insurance companies to include Emergency Medical coverage in their policies. However, as we mentioned before, how much is covered can change from one plan to the next. As of August 6th, 2018, the Texas Department of Insurance (TDI) approved a controversial new program which grants the largest Health Insurance company in Texas to deny payments for some ER visits. Therefore, it is crucial to ask how your plan will process emergency medical treatment and ER visits before you enroll.

Can You Appeal a Deny of Payment on ER Treatments?

Absolutely, every consumer has the right to appeal the insurance company’s decision to not pay for treatment received in the ER.

According to the TDI, they received assurances from the insurance company that patients will have the right to have their doctor debate the treatment plan provided with the insurer doctor before a denial of payment was issued, and patients will be able to appeal the denial with an independent review organization.

Altus Emergency Center’s Patient Advocate department is available to patients review their health insurance claims and to aid in the event of an appeal of payment denial. Our priority is and always been the wellbeing of our patients, and our doctors follow care protocols to ensure the best medical care is provided.

Healthcare-claim

Know Where to Go In the Event of an Emergency

If you are ever in need of quality emergency care, you will not have to wait in line at Altus Emergency Centers. All of our ERs are fully equipped and open 24/7.

Altus Emergency Centers Texas is Here for You 24/7

altus emergency 24 hr ER Texas

Altus Emergency Centers are all open 24/7/365, with no lines. Our facilities are well-equipped to diagnose and treat everything from major to minor adult and pediatric emergencies.  We are honored to be a part of our beautiful Texas communities and work hard each day to help see them grow and prosper!

24 Hour ER Services – Best in Texas

Looking for the best quality 24 hour ER services?

We offer the best freestanding 24 hour ER services in Texas. We have top of the line medical technology and highly experienced ER healthcare experts prepped and ready to get you well fast in Baytown, Lake Jackson, Lumberton, and Waxahachie.

Each ER team is highly efficient in treating chest and abdominal pains, pediatric emergencies, flu symptoms, sports injuries, bone breaks, as well as all other major and minor injuries. All services are available 24/7, including weekends and holidays with little to no wait times.

Daily Pandemic Denials

JOIN THE CAUSE,

TOGETHER, WE CAN PUT A STOP TO DAILY PANDEMIC DENIALS

Article & Video Source: Pandemic Denials

Health Insurance companies are making record profits at your expense

During this pandemic, Health Insurance companies are making record profits while at the same time increasing our premiums and denying our claims. Here’s how they did it…

Sign the Petition Today

1. Delayed or Deferred Care

When The pandemic lockdowns began, suddenly millions of people were staying home, avoiding or delaying their medical treatment. As we all know, this lasted for MONTHS, so while we all kept paying our monthly premiums, insurers simply didn’t need to pay out as much as they normally would, leading to gross profit margins in excess of 24% more than in 2019.

2. Pandemic Premiums

Even though the insurers had just seen record profits in the first three quarters of 2020 they still increased premiums by as much as 9.91% in Texas. Media stories of overrun hospitals and fears of soaring pandemic-related healthcare costs helped insurers to justify increasing their rates. But, in the fourth quarter, when the COVID waves hit the hardest and began to wreak havoc on our healthcare system, they deployed their most insidious tactic yet…

3. Daily Denials

Since the onset of the COVID-19 pandemic, medical claim denials have risen 11% nationwide, with the most denial rates found in the Pacific Coast (13.1%) and the Northeast (12.9%).  The two regions that were hit hardest by the first wave of COVID-19 outbreaks.

Worse yet…the same study showed 86% of those denials were potentially avoidable due to bureaucratic delays. Unbelievably 48% of those claims cannot be recovered.

Plainly put, this allows insurers to keep money that should have made its way back to our frontline workers when they needed it the most.

This isn’t right. We know it…and they know it.

Sign the Petition Right Now!

Altus Emergency Centers Texas

is Here for You 24/7

Altus Emergency Centers are all open 24/7/365, with no lines. Our facilities are well-equipped to diagnose and treat everything from major to minor adult and pediatric emergencies.  We are honored to be a part of our beautiful Texas communities and work hard each day to help see them grow and prosper!

24 Hour ER Services – Best in Texas

Looking for the best quality 24 hour ER services?

We offer the best freestanding 24 hour ER services in Texas. We have top-of-the-line medical technology and highly experienced ER healthcare experts prepped and ready to come to your aid in Baytown, Lake Jackson, Lumberton, and Waxahachie.

Each ER team is highly efficient in treating chest and abdominal pains, pediatric emergencies, flu symptoms, sports injuries, bone breaks, as well as all other major and minor injuries. All services are available 24/7, including weekends and holidays with little to no wait times.  After You Receive Quality ER Care, our Patient Advocate will help ensure Hassle-Free Billing.

Our Promise is to Always Help Find the Best Solutions for the Benefit of our Patients from the time you walk in, to when you are personally assisted with the billing process.  We are here to help you get well and stay well!

Know Where to Go in Case of an Emergency.

What is a Surprise Medical Bill – We Got Rid of Them!

What is a Surprise Medical Bill?

Don’t Worry, We Got Rid of Them!

Few things are as unpleasant as having an accident that lands you in the ER. The one exception might be getting hit with an unexpected or surpise medical bill.

But why are you getting a surprise medical bill if you are insured?

Here is What Happens

When you visit an emergency room, regardless of whether it is in-network or not; you may be treated by physicians and other medical staff that may not be part of your insurance plan network.

When this happens, the insurance companies won’t cover the full amount, and you will receive a bill saying you owe the out-of-network provider money. These bills are called balance bills and are commonly referred to as surprise medical bills.

What is Balance Billing?

If the emergency room, and doctor that treated you are both in-network, then you will only need to pay for what is negotiated in your plan, usually this involves:

  • Copay fees
  • Deductibles
  • Co-insurance amounts

However, if the ER or the doctor is an out-of-network provider, you will receive a balance bill, which is the difference between what the doctor charged and what the insurance company paid.

Know Where to Go in Case of an Emergency.

What Can You Do?

During a medical emergency crisis, nobody has the time to check if a doctor is part of their insurance network.

But fear of not being able to pay for healthcare should never stop you from getting it.

Therefore, in case of an emergency, come to the nearest Altus Emergency Centers immediately. Let us save your life first, and we will resolve the financial part later.

When you receive a balance bill or in other words a surprise medical bill, here are the steps you should follow:

 

 

1. Always Request an Itemized Invoice

 

Texas law requires providers to present an itemized bill upon request. Some providers will send it automatically, but if you don’t get it, ask for it!

Reviewing your bill could help reduce the amount owed in two ways:

  • You can verify there are no duplicate charges
  • You can confirm you are only being charged for procedures, tests, and treatments you received.

Billing departments handle vast amounts of data every day. So, it’s possible for some unintended errors to occur. Carefully reviewing your balance bill is the best way to avoid overcharges.

 

 

2. Call Patient Advocate

 

If you received a balance bill from us, the first thing you should do is contact our Patient Advocate.

Our staff is available to answer any questions and address any concerns you have regarding your bill.

Additionally, our Patient Advocate may be able to negotiate rates with insurance companies to help lower your bill.

We can even offer financial aid or customize a payment plan that works for you.

Surprise Medical Bills May Soon be a Thing of the Past in Texas

Earlier this month, in a unanimous vote, the Texas House approved Senate Bill 1264.

When signed into law, SB 1264 will prohibit out-of-network providers from invoicing patients for their services directly.

Instead, the law would allow providers and insurers to negotiate with one another to secure payment. The legislation also creates state regulatory authority over that arbitration process.

What this means for you as a Consumer

This is excellent news for you as a consumer!

This Senate Bill will give us more leeway to push insurance companies to pay fair prices for the services provided without having to burden you.

Altus Emergency Centers Goes the Extra Mile

 

In case you haven’t heard the news,  at Altus Emergency we directly control physician billing to ensure you superior service.

Since June 2019, all patients are treated exclusively by our in-house local doctors.

Additionally, this means we control the entire billing process so you will never receive a surprise medical bill from us. Physician services will still be billed separately for transparency purposes.

 

What Does that Mean to You?

 

  • We hire local doctors. Therefore, you can expect to see a friendly and familiar face every time you visit us.
  • Better Quality Control & Greater Accountability
  • More Qualified Physicians. We hold our physicians to a higher standard than that required by the State Board.  Visit our Altus Physicians Group page for more information.
  • We control billing in house. No Balance or Surprise Billing
  • Transparency. Physician bills will remain separate to maintain transparency. You will be able to see and review the breakdown of the costs.
  • Local Billing. Bills will come from our Regional office in Southeast Texas

 

At Altus Emergency Centers, we are always looking out for your health and your finances. Contact our Patient Advocate if you have any questions or concerns with your bill.

Altus Emergency Centers Texas

is Here for You 24/7

Altus Emergency Centers are all open 24/7/365, with no lines. Our facilities are well-equipped to diagnose and treat everything from major to minor adult and pediatric emergencies.  We are honored to be a part of our beautiful Texas communities and work hard each day to help see them grow and prosper!

24 Hour ER Services – Best in Texas

Looking for the best quality 24 hour ER services?

We offer the best freestanding 24 hour ER services in Texas. We have top of the line medical technology and highly experienced ER healthcare experts prepped and ready to come to your aid in Baytown, Lake Jackson, Lumberton, and Waxahachie.

Each ER team is highly efficient in treating chest and abdominal pains, pediatric emergencies, flu symptoms, sports injuries, bone breaks, and fractures, as well as all other major and minor injuries. All services are available 24/7, including weekends and holidays with little to no wait times.  After You Receive Quality ER Care, our Patient Advocate will help ensure Hassle-Free Billing.

Our Promise is to Always Help Find the Best Solutions in Benefit of our Patients from the time you walk-in without having to wait in line and when you are personally assisted with the billing process.  We are here to help you get well and stay well!

PROTECT YOUR RIGHTS to ER CARE!

Understanding Your ER Bill

Understanding Your ER Bill

Emergency Room visits are often a disorienting, stressful, and nerve-racking affair, and to make matters worse, medical bills are notoriously difficult to understand, so your stress doesn’t end the minute you walk out of the ER.  Understanding your ER Bill is not something that is common knowledge.

Nevertheless, it’s in your financial best interest to know exactly what you are paying for and the ways you can lower your out-of-pocket expenses when you receive a medical bill.

At Altus Emergency Centers we believe in billing transparency, and helping our communities safeguard their hard-earned money. We know firsthand that there is no way to thoroughly plan for a medical emergency, which is why we are committed to help our patients receive all the benefits of their health plans and save as much money as possible.  For this reason, we bring you a simple guide to understanding your ER Bill that we hope will help settle your nerves and save you money.

What Are Facility and Physician Fees?

After receiving treatment in one of our centers, we will mail two separate claims to your insurance company:

  • Facility Fee Claim
  • Physician Fee Claim

 

Facility Fee

All Emergency Rooms (hospital and freestanding) charge a facility fee. Facility fee charges depend on the level of emergency care provided to our patients which ranges from basic emergency care to immediate life-threatening conditions.

The facility fee does not include medications, supplies, diagnostic imaging such as CT scans and X-rays, or laboratory tests.

 

Physician Fee

In the past, emergency physicians would bill for their services separately and their fees vary depending on the level of care provided.

Starting back on June 2019, at Altus Emergency we directly control physician billing to ensure you superior service.

All patients are treated exclusively by our in-house local doctors, and this allows us to control the entire billing process.  The best news is that you will never receive a surprise medical bill from us. Please keep in mind that physician services will still be billed separately for transparency purposes.

On the other hand, the physician fees of Radiologists (X-Rays) and Pathologist (Lab) are included in the facility fee.

Know Where to Go in Case of an Emergency.

Documents You Should Expect from Your Insurance Company

Once we file the insurance claims on your behalf, your insurance provider will review them and determine how much is covered by your plan and how much you need to pay out of pocket.

 

EOB

An Explanation of Benefits (EOB) is the statement sent to you by your health insurance company explaining which services your insurance covers, the amount paid by your plan and how much you need to pay out-of-pocket.

The balance due considers your deductible, coinsurance, and other non-covered benefits.

You should receive your EOB before you get an actual bill from us. When you get your EOB, please review it carefully, make sure you are not being billed twice for the same service or service you did not receive.

Double-check that the insurance company is paying for everything your plan includes, if you need help doing this you can contact our Patient Advocate, they can help you understand your coverage and negotiate with your insurance company.

 

Informative Letters

Some insurance companies will send you a letter with additional information regarding your coverage. They will appear to sound “nice” while they explain that they are not covering your costs and even claim that they will try to help you lower your out-of-pocket costs.

Some of these letters might make it look like independent ER’s (also called freestanding ERs) like Altus Emergency Centers are more expensive than hospital-based ER’s.

Check out an example of a real letter from Cigma that an Altus Emergency patient received after being treated.

However, thanks to a recent law which forces medical providers to list their standard costs for procedures we now know this is not true.

In fact, we can prove that Altus Emergency is not more expensive than a hospital ER.  In some cases, we are actually less expensive than a hospital ER and we can PROVE IT.

The following chart reveals the prices of some of the most common medical emergency services. Listed are their total price at a Freestanding Emergency Center and what the same service costs at a hospital.

Cost Differences for Common Medical Emergency Conditions

SCENARIO 1: CHEST PAIN

Total Cost

ALTUS ER

$4,328.63

Hospital

$5,512.00

Your visit to Altus Emergency just saved you: $1,183.37

SCENARIO 2: ABDOMINAL PAIN

Total Cost

ALTUS ER

$9,754.68

Hospital

$11,143.87

Your visit to Altus Emergency just saved you:Altus Savings of $1,389.19

SCENARIO 3: BACK/FLANK PAIN

Total Cost

ALTUS ER

$6,755.48

Hospital

$9,383.00

Your visit to Altus Emergency just saved you: $2,627.52

SCENARIO 4: HEAD INJURY

Total Cost

ALTUS ER

$8,010.63

Hospital

$8,595.00

Your visit to Altus Emergency just saved you: $584.37

Get Personalized Help in Understanding Your ER Bill

 

Additionally, our Patient Advocate will always try to negotiate better rates and find ways to maximize your health insurance benefits so we can lower your out-of-pocket expenses.

At Altus Emergency Centers our priority will always be our patient’s wellbeing. We guarantee you will receive the best emergency care regardless of your ability to pay.

If you have questions about your ER visit, medical problems, worsening symptoms, or you wish to speak to your nurse or doctor, please contact us.

Get Peace of Mind, Call Patient Advocate

If you have any questions regarding your billing or insurance please contact our Patient Advocate Department. 

Lumberton & Waxahachie: Call us (469) 383-7361 between 8:00 am and 5:00 pm and ask for the Patient Advocate.

Baytown & Lake Jackson: Call us (979) 529-2000 between 12:00 pm and 7:00 pm and ask for the Patient Advocate.

Altus Emergency Centers Texas

is Here for You 24/7

Altus Emergency Centers are all open 24/7/365, with no lines. Our facilities are well-equipped to diagnose and treat everything from major to minor adult and pediatric emergencies.  We are honored to be a part of our beautiful Texas communities and work hard each day to help see them grow and prosper!

24 Hour ER Services – Best in Texas

Looking for the best quality 24 hour ER services?

We offer the best freestanding 24 hour ER services in Texas. We have top of the line medical technology and highly experienced ER healthcare experts prepped and ready to come to your aid in Baytown, Lake Jackson, Lumberton, and Waxahachie.

Each ER team is highly efficient in treating chest and abdominal pains, pediatric emergencies, flu symptoms, sports injuries, bone breaks, and fractures, as well as all other major and minor injuries. All services are available 24/7, including weekends and holidays with little to no wait times.  After You Receive Quality ER Care, our Patient Advocate will help ensure Hassle-Free Billing.

Our Promise is to Always Help Find the Best Solutions in Benefit of our Patients from the time you walk-in without having to wait in line and when you are personally assisted with the billing process.  We are here to help you get well and stay well!

How to Keep Your Kids Healthy

How to Keep Your Kids Healthy

April was a fantastic month, but it’s not over yet, as we near the end of this month we still have one significant observance in sight, Every Kid Healthy™ Week!

This annual observance shines a spotlight on the great efforts’ schools are making to improve the health and wellness of our kids and the link between nutrition, physical activity, and learning.

But despite all the efforts schools are making, there is no denying that children in large groups have a knack for spreading germs and viruses that cause illnesses. For this reason, we are sharing five essential health tips to help make sure your kiddos stay healthy.

#5Teach them to Wash Their Hands Frequently

Kids are always playing, and as a result, their hands touch a lot of surfaces that could be dirty or harbor bacteria, viruses, and germs that could make them sick.

Teaching your child how to wash their hands properly is a great way to minimize their exposure to harmful organisms.

The CDC’s guidelines for washing hands include the following steps:

  • Wet hands thoroughly with water (temperature does not matter).
  • Lather with soap and make sure your kids apply soap to the back of their hands as well.
  • Instruct them to scrub their hands for 20 seconds or more, make sure to rub the back of their hands, wrists, in between fingers and under the fingernails.
  • They should rinse with plenty of water.
  • Teach them to always dry their hands thoroughly with a clean towel or an air dryer

Know Where to Go in Case of an Emergency.

#4 – Feed Them Healthy Meals and Snacks

A healthy diet is one of the best ways to prevent the onset of chronic diseases like:

  • Obesity
  • Heart Disease
  • High Blood Pressure
  • Type 2 Diabetes

Like most other habits, healthy habits are more likely to stay with you if you learn them as a kid. That’s why it’s important to teach your kiddos good habits now.

We understand everyone is busy these days and eating every meal at home is not always possible. And let’s be honest there is no sure way to prevent your kids from eating junk food.

You shouldn’t stress over this and don’t ban your children from eating a burger or pizza when they go out with friends. Instead of prohibiting your kids from eating certain foods, focus on the 80-20 rule. Try your best to make sure your children eat healthy 80% of the time and accept that the other 20% of the time, they will be eating an entire bag of potato chips all by themselves.

#3 – Keep Them Active

Exercise is vital for bone and muscle health, alleviating stress, creating a positive self-image, and preventing diseases later in life.

Most children need a minimum of 1-hour of physical activity per day, sports, dancing, swimming, are just some examples of fun ways for your kids to reach that goal.

However, before you send your kid off to the practice you need to make sure they will be safe, sports injuries are common. 

Learn to recognize the signs of a severe injury and when to bring your child to the ER.

 

Orthopedic Injuries

Bring your child to our pediatric ER when:

  • Your child cannot use or move their arm correctly, or they can’t bear weight on an injured leg
  • The limb that was injured looks misshapen, or bone is protruding from the skin

 

Concussions

A concussion is a serious brain injury, especially for a child, you should bring your kid to our pediatric ER as soon as possible if they have any of the following symptoms:

  • Loss of Consciousness
  • Change in Level of Consciousness (asks repetitive questions, has memory loss)
  • Vomiting (more than once)
  • Fever
  • Abdominal Pain
  • Neck Pain
  • Difficulty Breathing

#2 – Teach them to Keep Hydrated

It’s easy for kids to forget to drink enough water when they are playing, and this makes it easy for them to become dehydrated.

A great way to teach your kids to stay hydrated is to have them look at their pee, the clearer it is, the better, show them that if their pee is dark yellow, they should drink a glass of water or two.

Children with mild dehydration can be treated at home, provide them plenty of fluids and fruits and they should recover well. However, for kids who have moderate to severe dehydration, it’s important to get them to the nearest Altus Emergency pediatric center for treatment.

 

Signs and Symptoms of Moderate to Severe Dehydration

  • Dry, cracked lips and a dry mouth
  • Passes less urine than usual, no urine for eight to 12 hours, or dark-colored urine
  • Drowsiness or irritability
  • Cold or dry skin
  • Low energy levels, seeming very weak or limp
  • No tears when crying
  • Sunken eyes or sunken soft spot (fontanelle) on baby’s head

#1 – Stay Alert

The best way to keep your children healthy is to stay alert; as parents, we need to pay attention to any changes in behavior, monitor temperatures, and keep a vigilant eye on symptoms if our child is sick.

Knowing when to bring your child to our ER can save their lives.

 

Your child’s health is important to us, for this reason, Altus Emergency Centers have built state of the art pediatric emergency facilities to ensure your kids are treated in a friendly, calming environment.

Altus Emergency Centers Texas

is Here for You 24/7

Altus Emergency Centers are all open 24/7/365, with no lines. Our facilities are well-equipped to diagnose and treat everything from major to minor adult and pediatric emergencies.  We are honored to be a part of our beautiful Texas communities and work hard each day to help see them grow and prosper!

24 Hour ER Services – Best in Texas

Looking for the best quality 24 hour ER services?

We offer the best freestanding 24 hour ER services in Texas. We have top of the line medical technology and highly experienced ER healthcare experts prepped and ready to come to your aid in Baytown, Lake Jackson, Lumberton, and Waxahachie.

Each ER team is highly efficient in treating chest and abdominal pains, pediatric emergencies, flu symptoms, sports injuries, bone breaks, and fractures, as well as all other major and minor injuries. All services are available 24/7, including weekends and holidays with little to no wait times.  After You Receive Quality ER Care, our Patient Advocate will help ensure Hassle-Free Billing.

Our Promise is to Always Help Find the Best Solutions in Benefit of our Patients from the time you walk-in without having to wait in line and when you are personally assisted with the billing process.  We are here to help you get well and stay well!

PROTECT YOUR RIGHTS to ER CARE!

Cost of an ER – Price Tag on Saving a Life

What’s the Real Cost of an ER Visit?

The Problem with Putting a Price Tag on Saving a Life

Before we discuss the Cost of an ER, let’s put everything into perspective.

How do you know when the price of something is worth its value?

Think about a situation when you felt whatever the price you paid for something wasn’t worth it, regardless of how cheap it was.

My “Aha!” moment happened when I rented my first place and had to go grocery shopping for the first time, I was on a tight budget, and bargain hunting seemed like the reasonable thing to do. I went as cheap as I could and felt proud of how much I had saved. While I admit some things really didn’t have much of an impact in my life, the old supermarket sushi certainly did.

When the expired sushi kept me in the bathroom all day, I understood that there are some things you can’t go cheap on:

  1. Sushi
  2. Toilet paper
  3. House Paint
  4. Tattoo
  5. Your Lawyer
  6. Fixing Your Car  
  7. Hiring an inexpensive baby sitter
  8. The doctor you’re hiring to save your life

The other problem we have is,

we spend indiscriminately on things we don’t need to survive.

Things like watches, expensive sneakers, video games, outfits we may never wear but which must have matching shoes and purses just in case we ever do wear them. Yet, we squirm at the thought of paying for quality healthcare, especially when the cost of an ER visit comes to mind.

This is especially true when we are faced with an emergency, we are afraid to go a quality free-standing ER like those operated by Altus Emergency Centers, and instead opt to go to an Urgent Care clinic or drive distant miles to the nearest Hospital ER

in the hopes they can save our lives and our wallet.

What if I can prove to you that it’s been all a lie made up of smoke and mirrors?  

Let’s cut through the fine print and cut to the chase.

Where to Go in Case of an Emergency

Urgent Care clinics are a good option when you have a minor medical emergency, like if you cut your finger while cooking and need a couple of stitches. However,

these centers (Urgent Care) are not equipped to handle serious medical emergencies, because they don’t have the necessary diagnostic and treatment equipment nor the specialized staff.

If you go to an Urgent Care clinic because you are experiencing chest pains, they won’t be able to treat you, instead what they will do is refer you to an ER, and you will have wasted precious time.  Now you will have to consider the cost of an ER as well as what was spent at the urgent care clinic.

Summary of Cost Differences for Each Scenario

SCENARIO 1:  CHEST PAIN

Total Cost

ALTUS ER

$4,328.63

Altus Savings of  $1,183.37

Hospital #1

$5,512.00

SCENARIO 2:  ABDOMINAL PAIN

Total Cost

ALTUS ER

$9,754.68

Altus Savings of $1,389.19

Hospital #1

$11,143.87

SCENARIO 3:  BACK/FLANK PAIN

Total Cost

ALTUS ER

$6,755.48

Altus Savings of $2,627.52

Hospital #1

$9,383.00

SCENARIO 4:  HEAD INJURY

Total Cost

ALTUS ER

$8,010.63

Altus Savings of $584.37

Hospital #1

$8,595.00

Know Where to Go in Case of an Emergency.

Freestanding ER vs. Hospital-Based ER Real Cost Differences Revealed

In most cases, the staff at Urgent Care centers will refer you to a hospital-based ER, this may not always be the best call, either because of distance, complications with traffic, and most importantly wait times, not to mention it could end up costing you more.

As of January 1st, 2019, all hospitals operating in the US are required by law to publish their standard costs for procedures online. This made it easy to make price comparison for standard tests to diagnose and treat a severe condition like chest pains:


Procedure CPT Altus ER Hospital 1
FAC LEVEL (FACILITY FEE) 99285 $ 2,744.25 $ 2,690.00
EKG 93005 $ 472.00 $ 884.00
CBC (BLOOD TEST) 85025 $ 242.00 $ 426.00
BMP (BASIC

METABOLIC BLOOD TEST)

80047 $ 145.38 $ 205.00
TROP (CARDIAC BLOOD TEST) 84484 $ 281.00 $ 442.00
CHEST X-RAY 71015 $ 392.00 $ 779.00
ASPIRIN N/A $ 5.00 $ 4.00
NITRO SL J3490 $ 5.00 $ 71.00
VENIPUNCTURE 36415 $ 42.00 $ 11.00
TOTAL COST OF AN ER VISIT
$ 4,328.63 $ 5,512

As you can clearly see,

receiving treatment for chest pains at Altus ER will save you nearly $1,200 compared to treatment at a hospital ER, and because a doctor will see you immediately if you are in fact having a heart attack, your chances of survival are much higher.

In the event of a life-threatening medical emergency, only your life should matter, but it’s reassuring to know that Altus Emergency Centers firmly believes

Your Life is Priceless, and our doctors will do everything they can to save your life.

Afterwards, our Patient Advocate will do everything they can to protect your wallet.  After we place everything into perspective the choice is clear.  If you are in an emergency, do not hesistate, visit your nearest emergency center to get the care that you deserve.  Never forget that your health matters, you matter.  Don’t let insurance companies put a price tag on your life.

In most cases, the staff at Urgent Care centers will refer you to a hospital-based ER, this may not always be the best call, either because of distance, complications with traffic, and most importantly wait times, not to mention it could end up costing you more.

As of January 1st, 2019, all hospitals operating in the US are required by law to publish their standard costs for procedures online. This made it easy to make price comparison for standard tests to diagnose and treat a severe condition like chest pains:


Procedure CPT Altus ER Hospital 1
FAC LEVEL (FACILITY FEE) 99285 $ 2,744.25 $ 2,690.00
EKG 93005 $ 472.00 $ 884.00
CBC (BLOOD TEST) 85025 $ 242.00 $ 426.00
BMP (BASIC

METABOLIC BLOOD TEST)

80047 $ 145.38 $ 205.00
TROP (CARDIAC BLOOD TEST) 84484 $ 281.00 $ 442.00
CHEST X-RAY 71015 $ 392.00 $ 779.00
ASPIRIN N/A $ 5.00 $ 4.00
NITRO SL J3490 $ 5.00 $ 71.00
VENIPUNCTURE 36415 $ 42.00 $ 11.00
TOTAL COST OF AN ER VISIT
$ 4,328.63 $ 5,512

As you can clearly see,

receiving treatment for chest pains at Altus ER will save you nearly $1,200 compared to treatment at a hospital ER, and because a doctor will see you immediately if you are in fact having a heart attack, your chances of survival are much higher.

In the event of a life-threatening medical emergency, only your life should matter, but it’s reassuring to know that Altus Emergency Centers firmly believes

Your Life is Priceless, and our doctors will do everything they can to save your life.

Afterwards, our Patient Advocate will do everything they can to protect your wallet.  After we place everything into perspective the choice is clear.  If you are in an emergency, do not hesistate, visit your nearest emergency center to get the care that you deserve.  Never forget that your health matters, you matter.  Don’t let insurance companies put a price tag on your life.

Altus Emergency Centers Texas

is Here for You 24/7

Altus ER. We-Have-Dedicated-Specialists

Altus Emergency Centers are all open 24/7/365, with no lines. Our facilities are well-equipped to diagnose and treat everything from major to minor adult and pediatric emergencies.  We are honored to be a part of our beautiful Texas communities and work hard each day to help see them grow and prosper!

24 Hour ER Services – Best in Texas

Looking for the best quality 24 hour ER services?

We offer the best freestanding 24 hour ER services in Texas. We have top of the line medical technology and highly experienced ER healthcare experts prepped and ready to come to your aid in Baytown, Lake Jackson, Lumberton, and Waxahachie.

Each ER team is highly efficient in treating chest and abdominal pains, pediatric emergencies, flu symptoms, sports injuries, bone breaks, and fractures, as well as all other major and minor injuries. All services are available 24/7, including weekends and holidays with little to no wait times.  After You Receive Quality ER Care, our Patient Advocate will help ensure Hassle-Free Billing.

Our Promise is to Always Help Find the Best Solutions in Benefit of our Patients from the time you walk-in without having to wait in line and when you are personally assisted with the billing process.  We are here to help you get well and stay well!

PROTECT YOUR RIGHTS to ER CARE!

Meet the Patient Advocate – Kimberly Gries

Kimberly Gries, Your Patient Advocate

Meet Kimberly Gries, an Altus Emergency Center Patient Advocate.

Kimberly Gries is your best friend after an emergency!  At Altus Emergency, we go beyond getting you fast, quality care; we give you the Patient Advocates. Our ER Trained Physicians get you well, and our Patient Advocates help give you peace of mind.  After receiving medical care, these caring, knowledgeable professionals help take the guesswork from deciphering the billing and insurance claim process.  In an emergency center, having a stellar Patient Advocate department is especially crucial to ensure that each patient is cared for from the moment they walk in and get first-class ER care without the wait, to being available through the entire billing process. At Altus Emergency Centers, we are proud to have Kimberly Gries as our Patient Advocate for Baytown and Lake Jackson.

I highly recommend Altus for any emergency needs. The staff and doctors are amazing and very friendly. Any time myself or a family member has had to go we have always recieved a call to check on us afterward.

David Money

The Patient Advocate is Your Spokesperson, Supporter, Guide & Patient Navigator

Altus Emergency Patient Advocate’s don’t hide behind a desk.  They are Real People You Can Call.

Patient Advocates play an essential role in delivering quality medical care:

  • During your visit, we provide support and guidance

  • After your visit, we help ensure hassle-free billing.

  • In the event of insurance denial, we provide special customer care billing management services.

At Altus Emergency Center, we take pride in employing the most caring and experienced ER Healthcare Staff.  We invite you to get to know Kim Gries, our friendly Patient Advocate serving Baytown and Lake Jackson.  She’s here to help cut through the red tape and help find solutions.  Meet the Patient Advocate is the latest in the series of Altus ER Staff articles dedicated to the amazing people behind what is #TeamAltusER:  The Patient Comes First.

Patient Advocacy Simply Comes Natural to Kim

Get to know Kim Gries, she’s here to help you get the most from your insurance coverage.  As a mother of two, Kim understands firsthand how important it is for Texas families to get hands on assistence when processing insurance claims.  We had the pleasure of chatting with Kim and she shared about working at Altus Emergency and her lovely family.  The following are highlights from our interview.

kim gries lake jackson and baytown patient advocate

Get to Know this Houston Native

Q: “Tell us a little about yourself.”

A:  Kim.

I was born in Houston, Texas and moves to Lake Jackson at the age of 12-ish. Growing up I was always a tomboy so fishing, roller blading and skinned knees were a usual thing for me. Having kids of my own now, I can only hope they have as much fun as I did, doing those sorts of things!

Today as an adult, my favorite things include gardening, reading, watching my kids play and spending time with my husband.

Q:  “What about your studies and experience?”

A:  Kim.

I was fortunate enough to attend Texas School of Business in 2007 with studies specializing in medical assisting. That ranges anywhere from working with medical insurance in any medical setting and front office work to blood draws and EKG’s. I really enjoy being on the clerical side, however.

I did my internship in a Neurosurgeon’s office where I was hired on and stayed for almost 9 years to be the surgery scheduler and help resolve patient concerns with insurance preauthorization and verification.

Q:  “Why did you go into healthcare billing?

A:  Kim.

My mother worked as a medical biller for many years in a doctors office and it was always a familiar setting for me (ie. Take your kid to work day) so after high school it only felt natural to follow suit. It’s been interesting to say the least as everyday brings something new and enlightening to the table.

Q: “When did you start at Altus Emergency?

A: Kim.

I began working at Altus Emergency Center in October 2018 at the registration desk. I am extremely thankful of this because I feel better rounded and have a better understanding of the entry and billing process of each patient that comes in. This I believe helps me see all angles better and lets me assist patients at the best of my abilities.

Q: “What do you love about being a part of the Altus Emergency Team?

A: Kim.

The thing I love most about working at Altus is the people. Everyone here is so friendly and always willing to lend a helping hand or ear for that matter. It’s a well-oiled machine and everything runs so smoothly on a daily basis. You can really appreciate that kind of setting after being a stay at home mom for almost 3 years!

Q: “Last of all, what are your biggest accomplishments?

A: Kim.

I’d say my biggest accomplishment would be overcoming some really hard times my husband and I have been through in the last few years, staying a strong married, loving couple and enjoying our 2 young children.

Thank you, Kimberly Gries, for allowing us to get to know you better.

It’s a blessing to have an ER near you, especially during a medical emergency.  A trip to the emergency room shouldn’t be scary, not when it’s filled with caring professionals such as Kimberly Gries. Remember, if you are confused with the insurance process, you are not alone.  Call Kim at the Patient Advocate’s office.  She’s here to help you.

For Peace of Mind, Call Patient Advocate

If you have any questions regarding your billing from Baytown or Lake Jackson, please contact our Patient Advocate Department.

Call us (979)-529-2000 between 8:00 am and 5:00 pm and ask for the Patient Advocate, Kim Gries.

For Lumberton and Waxahachie, please contact Lendall Barker.

Altus Emergency Centers Texas is Here for You 24/7

Altus ER. We-Have-Dedicated-Specialists

Altus Emergency Centers are all open 24/7/365, with no lines. Our facilities are well-equipped to diagnose and treat everything from major to minor adult and pediatric emergencies.  We are honored to be a part of our beautiful Texas communities and work hard each day to help see them grow and prosper!

24 Hour ER Services – Best in Texas

Looking for the best quality 24 hour ER services?

We offer the best freestanding 24 hour ER services in Texas. We have top of the line medical technology and highly experienced ER healthcare experts prepped and ready to come to your aid in Baytown, Lake Jackson, Lumberton, and Waxahachie.

Each ER team is highly efficient in treating chest and abdominal pains, pediatric emergencies, flu symptoms, sports injuries, bone breaks, and fractures, as well as all other major and minor injuries. All services are available 24/7, including weekends and holidays with little to no wait times.

HEALTH NEWS, EVENTS & MORE.

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😱 EMERGENCIES CAN BE SCARY!
This Halloween, 💀 Don't Turn into a Skeleton Waiting in Line!
🚨 Go to the NO WAIT ER Open 24/7, In-House Doctors 👨‍⚕️

⏱️ Check it out 👉 https://www.altusemergency.com/
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Tonight, we root for the #HoustonAstros . ⚾ 🏆 #TakeItBack Guys!
🎃 On #Halloween, we'll see you at the #TrunkorTreatLumberton2019!
Oct. 31st, 6:30pm - 8:30pm 137@ N Lhs Dr, Lumberton

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