Employee Spotlight Lauren Frazier, Regional Director of QI/Risk
Tradition is beautiful, especially when it’s about uplifting incredible people from our communities that truly deserve it. In honor of the wonderful tradition that we have established at Altus, today we are honored to take the time to spotlight Lauren Frazier, the Regional Director of QI/Risk and Project Management for Altus Emergency Centers, and Altus Lumberton Hospital. If you are ever in an emergency at any of our Altus facilities and enjoy a quality experience, you can thank our wonderful staff including Lauren. Today we are doing an employee spotlight on Lauren Frazier as we are proud to have her as one of the stars of Team Altus.
In an emergency, not only does every second matter, every detail matters. A troubling moment can be agonizing or an incredible relief depending on how the experience is for the patient. During the current COVID-19 pandemic, everything has been particularly trying to everyone. During these challenging times, we are ever so grateful to have super troopers on board as we are always looking for the best experience for our patients. Among our unsung healthcare heroes, Lauren has a good deal to do with the incredible quality within our Altus Emergency and Altus Lumberton Hospital healthcare centers.
Read more to get to know about the Employee Spotlight: Lauren Frazier.
Who is Lauren Frazier?
Lauren began at Altus through the Fellowship Program under the mentorship of Kevin Herrington, President of Altus Emergency Centers and Altus Lumberton Hospital.
Since then, Mrs. Frazier has been instrumental in the development of the high-quality emergency room experience. She continues to works with staff and patients to assure that they always receive the very best quality in healthcare.
A Hometown Girl with International Flair
Lauren Frazier, the director of quality improvement, risk, and EOC, studied health sciences and minored in corporate communication and public relations, also obtaining a concentration in Biochemistry at Baylor University. An adventurous spirit, Lauren has also been involved in international studies and practice in order to expand her perspectives.
I received my MBA with a specialization in Healthcare Administration at Lamar University. My early days were very focused on the clinical side with countless hours in labs and patient care and experience. I have completed countless days of hands-on-experience throughout my studies and career, including spending time in Costa Rica and Panama solely to help administer patient care and assess the disparity and continuum of care.
The Fellowship Program
“During this time, I was able to lead significant efforts and gain thorough experience in all management departments including Communications and Marketing, Executive Office, Finance, Operations, Private Equity, Billing and Management, and other Regional Services associated with Altus Health. There is no training period for the rigorous program.”
It has been a long road to this point in my career. However, it is one that has been most rewarding.
Greatly respected by all, president Kevin Herrington expressed about her as, “Lauren has been a stellar employee and has a great ability to observe, analyze and make sound judgment calls.”
Lauren is one of our excellent health care executives that has obtained valuable first-hand experience through the Fellowship Program.
An Interview with our Employee Spotlight Lauren Frazier
We enjoyed a lovely chat with Lauren while she shared about her vision, purpose, family, and becoming a new mom. The following are some highlights of our interview with Lauren and her experience of working with Altus for over five years.
Q: “So, please explain, what is your role at Altus?”
“I handle Quality/Risk, Governance, and oversee Environment of care/Asset maintenance for all locations together with a team. I also manage organizational projects, as assigned by our President.”
Q: “How do you think this makes a difference in patient’s lives?”
“All my areas of responsibility roll down to patient care, which is the center of all decisions. All decisions have a ripple effect right down to the patient.“
Q: “Wow this really sounds impacting in all that it encompasses, could you explain a little more about this?”
“At Altus, we have a patient centered focus, and we’re willing to make necessary moves in a timely manner to benefit patient experience and care.”
“In healthcare, timing is everything. What everyone sees on the surface is just the tip of the iceberg.”
“Behind the scenes, there are a lot of moving parts and decisions that allow for that patient perspective and experience the public sees and feels when they walk through our front doors at any of our locations. Our facilities have a local atmosphere that our patients appreciate and the personalized service that makes all the difference during their emergencies.“
Q: “What is your favorite part about working with Altus?“
“The best part about working for Altus is being a part of a healthcare organization that is able to provide quality healthcare in a comfortable environment for our patients. Our model also offers convenience and increases access to healthcare. Additionally, we have a team dedicated to the organization.”
Q: “What do you do when you are not working at Altus?“
“Outside of working at Altus, I spend time with my family, friends, and support my husband, who is a local high school band director. I am also a grad member of Alpha Kappa Alpha Sorority, Inc, where I serve and give back to the community.“
Q: “How does it feel to be a new mom?“
“Being a new mom is such a blessing for me. I am honored to be my daughter Ava’s mother. It is one of the most difficult, yet rewarding jobs I’ve ever had. It is a journey with lots of learning and twists, but it also has lots of love and laughs along the way.”
“I wear quite a few hats, but in the end you ultimately receive what you give.“