Altus Patient Advocates: We’re On Your Side
A solid Patient Advocate department plays an essential role in delivering a quality medical care. Our ER Trained Physicians get you well, and our Patient Advocates help give you peace of mind. Learn about some of the many ways they can help you as a patient. Our patient advocates are here to help with your deductible and much more!
How Can Our Patient Advocate Department Help You?
We are Your Spokesperson, Supporter, Guide & Patient Navigator
There are many services our Patient Advocate can help patients and their families with, including:
- Help resolve grievances and complaints about our services
- Assist during a crisis
- Help you communicate with our physicians
- Make you aware of your rights as a patient
- Mediate and resolve conflicts with your insurance provider
From this list, perhaps the most important ones are getting to know your rights and making sure your insurance policy covers your medical bill.
Know When it’s Time to Ask for Help.
When Should You Approach Our Patient Advocate Department?
We’re here to help you during your emergency. Our Patient Advocate Department is available to assist you with anything you require during your visit to our centers especially matters concerning your insurance and billing needs.
We can help you understand the benefits you are entitled to with your insurance policy, we can even speak to your insurance representatives and provide them with any information they request.
Something most people don’t know is that State Insurance Law ensures that true emergencies such as patients injured during a crash, heart attacks, or internal bleeding injuries must be covered by your insurance policy regardless of the treatment facility being In-Network or not.
Know Where to Go in Case of an Emergency.
The Real Job Begins After Your Visit
We help ensure hassle-free billing. Even after you have left our centers, our Patient Advocate Department continues to work on your behalf, by reviewing all EOB (Explanation of Benefits) sent to us by insurance companies to make sure your coverage was applied correctly.
And if your insurance provider did not process your claim correctly, we will help by filing an appeal on your behalf. This means we will fight the insurance companies to make sure you are treated fairly and honestly. You should know that reprocessing and appeals could take up to an additional 90 days, during which time our Patient Advocate Department will do regular follow-ups and keep you informed of any developments.
The Patient Advocate Department at Altus Emergency Centers can also assist you with financial arrangements, hardships, and assistance. We understand that nobody is fully prepared for an emergency and we all need help from time to time, which is why we establish payment plans to fit your budget.
Our Promise is to Always Help Find the Best Solutions in Benefit of our Patients
Altus Emergency is happy to offer special customer care billing management services through Patient Advocate. This is our promise to you:
- At Altus Emergency we have the ability to establish payment plans.
- Within these payment plans, Altus Emergency has the ability to consider financial hardships.
- Altus Emergency offers a special customer care service, Patient Advocate. We will work with the insurance company for a complete payment.
Get Peace of Mind, Call Patient Advocate
If you have any questions regarding your billing, please contact our Patient Advocate Department.
Lumberton & Waxahachie: Call us (469) 732-3151 between 8:00 am and 5:00 pm and ask for the Patient Advocate.
Baytown & Lake Jackson Call us (832) 241-5680 between 12:00 pm and 7:00 pm and ask for the Patient Advocate.
