No Surprise Medical Bills Here!
Altus™ Emergency Is At The Forefront of Patient Advocacy
Last year Altus Emergency Centers announced their bold plan to eliminate surprise bills from their billing process.
After more than six months of having implemented their revolutionary plan, their senior management team confirms that their strategy has surpassed all their expectations.
When asked to comment on how the measures to prevent surprise bills have impacted their users, Kevin Herrington, MBA, FACHE President Altus™ Emergency Centers said:
“Patients feel more confident now when they visit our centers to receive emergency medical attention because they know they won’t have to overpay for quality treatment, have excessive wait times or receive a surprise bill in the mail afterward.”
The Law Protects Texas Patients
Starting on January 1st, 2020, Texas law protects patients with state-regulated health insurance from surprise medical bills in the event of a medical emergency.
Altus Emergency Centers applauds the lawmaker’s decision to place patient interest first; however, it’s important to note that this law only covers an estimated 16% of Texans.
The approach Altus Emergency Centers has taken, on the other hand, benefits all their patients, including servicemen and women and their families covered through TRICARE. Additionally, Medicare patients are now accepted at the Altus Baytown ER and very soon to be at Altus Lumberton Hospital. Best of all, there are no surprise medical bills here!
Know Where to Go in Case of an Emergency.
How Has Altus Emergency Centers No Surprise Bill Strategy Impacted Patients
Patients who visit any of the Altus ER locations have always benefited from top-rated medical care and customer service. With this new strategy, patients have more personalized attention, as the doctors who treat them are now directly involved by Altus management. Altus also oversees and has control on the billing of these professional services.
The move to partner with doctors, technicians, and nurses directly has helped reduce staff turnover, and as a result, our centers now have a more family-oriented feel, which helps reduce patient stress and create a heightened sense of wellbeing.
The most significant impact, of course, is the financial benefit for the patients. Altus renegotiated all their physician fees to help lower the cost and out of pocket expenses for all patients.
“We were concerned with the financial burden a medical emergency can pose for American families, especially those living in rural areas where the options for quality healthcare are limited. Therefore, our priority was to do everything in our power to help reduce out-of-pocket expenses without compromising the quality of our service. Today we are pleased to say we succeeded.” Kevin Herrington
For the first day, Altus Emergency Centers opened its doors to the public; their primary focus has been the patients. Patient Advocate services are at the center of their business model.
Patients with questions about their insurance plan coverage are advised by experts to ensure they receive the maximum benefits their healthcare plan offers.
Additionally, the Patient Advocate files insurance claims in the name of the customer. And thanks to Altus Emergency Centers’ in-house billing system, invoices are now easier to understand.