Patient Advocate - Best Texas ER Open 24/7, No Lines - Altus Emergency

Patient Advocate, We're On Your Side

patient advocate hassle-free billing texas er centers
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A solid Patient Advocate department plays an essential role in delivering a quality medical care. Our ER Trained Physicians get you well, and our Patient Advocates help give you peace of mind. Learn about some of the many ways they can help you as a patient. Our patient advocates are here to help with your deductible and much more!

What is Patient Advocate?

A Patient Advocate Department has a vital role in the healthcare system. A Patient Advocate is someone who will:

  • Support You
  • Believe You
  • Champion Your Rights
  • Speak Up for You
  • Guide You Through the Process of Dealing with Your Insurance Company

The members of our Patient Advocate Department are extraordinary people, they are caring and charismatic and will help you and your family navigate through all the complicated aspects of your visit to our centers.

For instance, your Patient Advocate will work closely with our doctors and nurses and help you cut through the red tape of insurance companies.

How Can Our Patient Advocate Department Help You?

patient advocate speaking with injured patient

We are Your Spokesperson, Supporter, Guide & Patient Navigator

There are many services our Patient Advocate can help patients and their families with, including:

  • Help resolve grievances and complaints about our services
  • Assist during a crisis
  • Help you communicate with our physicians
  • Make you aware of your rights as a patient
  • Mediate and resolve conflicts with your insurance provider

From this list, perhaps the most important ones are getting to know your rights and making sure your insurance policy covers your medical bill.

Know When it's Time to Ask for Help

When Should You Approach Our Patient Advocate Department?

We're Here to Help You During Your Emergency

Our Patient Advocate Department is available to assist you with anything you require during your visit to our centers especially matters concerning your insurance and billing needs.

We can help you understand the benefits you are entitled to with your insurance policy, we can even speak to your insurance representatives and provide them with any information they request.

Something most people don’t know is that State Insurance Law ensures that true emergencies such as patients injured during a crash, heart attacks, or internal bleeding injuries must be covered by your insurance policy regardless of the treatment facility being In-Network or not.

kim gries lake jackson and baytown patient advocate
after patient care patient advocate

The Real Job Begins After Your Visit.

We Help Ensure Hassle-Free Billing.

Even after you have left our centers, our Patient Advocate Department continues to work on your behalf, by reviewing all EOB (Explanation of Benefits) sent to us by insurance companies to make sure your coverage was applied correctly.

And if your insurance provider did not process your claim correctly, we will help by filing an appeal on your behalf. This means we will fight the insurance companies to make sure you are treated fairly and honestly. You should know that reprocessing and appeals could take up to an additional 90 days, during which time our Patient Advocate Department will do regular follow-ups and keep you informed of any developments.

The Patient Advocate Department at Altus Emergency Centers can also assist you with financial arrangements, hardships, and assistance. We understand that nobody is fully prepared for an emergency and we all need help from time to time, which is why we establish payment plans to fit your budget.

Our Promise is to Always Help Find the Best Solutions in Benefit of our Patients

We help make hassle-free billing possible.

Altus Emergency is happy to offer special customer care billing management services through Patient Advocate.  This is our promise to you:

  • At Altus Emergency we have the ability to establish payment plans.
  • Within these payment plans, Altus Emergency has the ability to consider financial hardships.
  • Altus Emergency offers a special customer care service, Patient Advocate.  We will work with the insurance company for a complete payment.

Get Peace of Mind, Call Patient Advocate

If you have any questions regarding your billing, please contact our Patient Advocate Department. 

Lumberton & Waxahachie: Call us (469) 383-7361 between 8:00 am and 5:00 pm and ask for the Patient Advocate.

Baytown & Lake Jackson Call us (979) 529-2000 between 12:00 pm and 7:00 pm and ask for the Patient Advocate.

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Patient Advocate Resources - Articles, Insights, People & More

Browse through our Patient Advocate Articles

9 reasons why an appeals process is needed

9 Reasons Why an Appeals Process is Needed

9 Reasons Why an Appeals Process is Needed There is no doubt that suffering an injury or illness that requires a trip to the ER is stressful. Still, it can become a nightmare when your insurance provider decides to deny coverage of treatment received in the emergency room. Fortunately, the law is on your side. [...]

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Altus Patient Advocates How they can help you

Altus Patient Advocates: We’re On Your Side

Altus Patient Advocates: We're On Your Side A solid Patient Advocate department plays an essential role in delivering a quality medical care. Our ER Trained Physicians get you well, and our Patient Advocates help give you peace of mind. Learn about some of the many ways they can help you as a patient. Our patient [...]

Read more

Texas Law Covers Traffic Accidents

Insurance Companies Must Cover ER Trips Involving Traffic Accidents Danger on the Road - Traffic Accident Statistics With nearly 264 million vehicles registered and over 218 million individuals with a valid driving license, our roads are some of the busiest in the world. This, unfortunately, means traffic accidents are more common than any of us [...]

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Quality ER Care - We Treat All Mayor to Minor Emergencies

Areas of Treatment:

  • HEAD, BACK AND NECK INJURIES

  • SPORTS INJURIES

  • FLU SYMPTOMS

  • CHEST PAINS

  • CUTS AND SCRAPES

  • ABDOMINAL PAINS

  • ORTHOPEDIC PAINS

  • PEDIATRIC EMERGENCIES

  • ACUTE HEADACHES

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HEALTH NEWS, EVENTS & MORE.

Online Medical Technology

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Pediatrics

At Altus Emergency Centers, we aim to make children feel right at home.  We have special accommodations for children and an added tier of comfort, including pediatric devoted exam rooms. After all, “A visit to the doctor can send you home with a smile.”

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CT Scan

During an injury, we believe that it’s crucial to go beyond an X-ray.  A CT Scan, Computerized Tomography, helps give doctors an in depth insight to the scope of an injury allowing them to decide the best possible course for a patient’s recovery.

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X Ray

Used for decades, having X Ray Capacity is crucial to be able to get insights to an injury without having to make an incision.  During an emergency, an X Ray will help Altus Emergency Center healthcare experts diagnose, treat and monitor the affected area.

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Ultrasound

An ultrasound is a noninvasive diagnostic exam that produces images that are used to assess organs and structures using sound waves.  In the event of an emergency, an ultrasound will give our healthcare experts the ability to best asses the degree of urgency.

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Full Service Diagnostic Lab

Each Altus Emergency Center is equipped with an extensive on site diagnostics lab.  We employ only the most cutting edge laboratory technology and qualified lab technicians which are essential to the proper diagnosis and treatment of a wide spectrum of ER conditions.

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Primary ER Care

You can put your trust in us when you most need assistance.  From cuts and scrapes to critical, Altus Emergency Centers provide ER care for a wide variety of urgent care conditions. We waiting 24 / 7 to come to your aid with the very best ER medical equipment and technologies.

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BAYTOWN ER

1404 W. Baker Road

Baytown, TX 77521

 

+1 281-519-7445

LAKE JACKSON ER

200 Oak Drive South


Lake Jackson, TX 77566

 

+1 979-705-4173

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LUMBERTON ER

137 North LHS Drive


Lumberton, TX 77657

 

+1 409-440-3621

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WAXAHACHIE ER

1791 N. Highway 77


Waxahachie, Texas 75165

 

+1 469-575-5593

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We provide high-quality, efficient and quick emergency care. In-House Doctors, Onsite ER Technology Open 24/7, No Lines. #NoWaitER #AltusERCenters

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AltusEmergencyAltus ER Texas@AltusEmergency·
31 Oct 2019

😱 EMERGENCIES CAN BE SCARY!
This Halloween, 💀 Don't Turn into a Skeleton Waiting in Line!
🚨 Go to the NO WAIT ER Open 24/7, In-House Doctors 👨‍⚕️

⏱️ Check it out 👉 https://www.altusemergency.com/
🏥 #AltusERCenters Happy Halloween!

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AltusEmergencyAltus ER Texas@AltusEmergency·
30 Oct 2019

🌝 It looks like we're forecasting GREAT WEATHER AHEAD!
Tonight, we root for the #HoustonAstros . ⚾ 🏆 #TakeItBack Guys!
🎃 On #Halloween, we'll see you at the #TrunkorTreatLumberton2019!
Oct. 31st, 6:30pm - 8:30pm 137@ N Lhs Dr, Lumberton

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