Patient Advocate - Best Texas ER Open 24/7, No Lines - Altus Emergency

Patient Advocate, We're On Your Side

patient advocate hassle-free billing texas er centers
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A solid Patient Advocate department plays an essential role in delivering a quality medical care. Our ER Trained Physicians get you well, and our Patient Advocates help give you peace of mind. Learn about some of the many ways they can help you as a patient.

What is Patient Advocate?

A Patient Advocate Department has a vital role in the healthcare system. A Patient Advocate is someone who will:

  • Support You
  • Believe You
  • Champion Your Rights
  • Speak Up for You
  • Guide You Through the Process of Dealing with Your Insurance Company

The members of our Patient Advocate Department are extraordinary people, they are caring and charismatic and will help you and your family navigate through all the complicated aspects of your visit to our centers.

For instance, your Patient Advocate will work closely with our doctors and nurses and help you cut through the red tape of insurance companies.

How Can Our Patient Advocate Department Help You?

We are Your Spokesperson, Supporter, Guide & Patient Navigator

There are many services our Patient Advocate can help patients and their families with, including:

  • Help resolve grievances and complaints about our services
  • Assist during a crisis
  • Help you communicate with our physicians
  • Make you aware of your rights as a patient
  • Mediate and resolve conflicts with your insurance provider

From this list, perhaps the most important ones are getting to know your rights and making sure your insurance policy covers your medical bill.

Know When it's Time to Ask for Help

When Should You Approach Our Patient Advocate Department?

We're Here to Help You During Your Emergency

Our Patient Advocate Department is available to assist you with anything you require during your visit to our centers especially matters concerning your insurance and billing needs.

We can help you understand the benefits you are entitled to with your insurance policy, we can even speak to your insurance representatives and provide them with any information they request.

Something most people don’t know is that State Insurance Law ensures that true emergencies such as patients injured during a crash, heart attacks, or internal bleeding injuries must be covered by your insurance policy regardless of the treatment facility being In-Network or not.

The Real Job Begins After Your Visit.

We Help Ensure Hassle-Free Billing.

Even after you have left our centers, our Patient Advocate Department continues to work on your behalf, by reviewing all EOB (Explanation of Benefits) sent to us by insurance companies to make sure your coverage was applied correctly.

And if your insurance provider did not process your claim correctly, we will help by filing an appeal on your behalf. This means we will fight the insurance companies to make sure you are treated fairly and honestly. You should know that reprocessing and appeals could take up to an additional 90 days, during which time our Patient Advocate Department will do regular follow-ups and keep you informed of any developments.

The Patient Advocate Department at Altus Emergency Centers can also assist you with financial arrangements, hardships, and assistance. We understand that nobody is fully prepared for an emergency and we all need help from time to time, which is why we establish payment plans to fit your budget.

Our Promise is to Always Help Find the Best Solutions in Benefit of our Patients

We help make hassle-free billing possible.

Altus Emergency is happy to offer special customer care billing management services through Patient Advocate.  This is our promise to you:

  • At Altus Emergency we have the ability to establish payment plans.
  • Within these payment plans, Altus Emergency has the ability to consider financial hardships.
  • Altus Emergency offers a special customer care service, Patient Advocate.  We will work with the insurance company for a complete payment.

Get Peace of Mind, Call Patient Advocate

If you have any questions regarding your billing, please contact our Patient Advocate Department. 

Call us 469-383-7361 between 8:00 am and 5:00 pm and ask for the Patient Advocate.

Patient Advocate Resources - Articles, Insights, People & More

Browse through our Patient Advocate Articles

Don’t Fall Prey to Insurance Company Fear Tactics

Don't Fall Prey to the Insurance Company Fear Campaign A study from the Doctor Patient Rights Project (DPRP) has revealed a disturbing trend amongst large insurance companies. In the study, the DPRP singled out a company named Anthem Blue Cross – Blue Shield, which through its affiliated networks is the nation's largest private health insurer. [...]

Lumberton Christmas Card Contest 2018

Christmas Card Contest 2018 Thank You Lumberton Intermediate ISD! 4th Annual Christmas Card Contest It was a pleasure to hold the Annual Christmas Card Contest for the fourth year in a row.  A special thank you to the art teacher, Kristy Cleveland.  Last week we celebrated the students who participated and excelled in our 2018 [...]

Insurance Companies Must Cover ER Trips Involving Traffic Accidents

Insurance Companies Must Cover ER Trips Involving Traffic Accidents Danger on the Road - Traffic Accident Statistics With nearly 264 million vehicles registered and over 218 million individuals with a valid driving license, our roads are some of the busiest in the world. This, unfortunately, means traffic accidents are more common than any of us [...]

Quality ER Care - We Treat All Mayor to Minor Emergencies

Areas of Treatment:

  • HEAD, BACK AND NECK INJURIES

  • SPORTS INJURIES

  • FLU SYMPTOMS

  • CHEST PAINS

  • CUTS AND SCRAPES

  • ABDOMINAL PAINS

  • ORTHOPEDIC PAINS

  • PEDIATRIC EMERGENCIES

  • ACUTE HEADACHES

HEALTH NEWS, EVENTS & MORE.

Online Medical Technology

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Get to 2019 Happy & Healthy by abiding by these TOP 10 New Year's Tips. Wishing you the blessings of good health, happiness, and success in the coming year and always. Happy New Year from all of us at #AltusERCenters. We'll be Open if you need Emergency Care 24/7, No Lines.

Don't let an emergency stand in the way of a beautiful December #weekend visit us at #AltusERCenters for the best ER care for all ages. It's such a relief to know that we'll be open Christmas, New Year's Day & Eve. We're Open 24/7, No Lines. #TexasFreestandingER

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CAR ACCIDENT? VISIT AN EMERGENCY CENTER. Getting prompt emergency medical attention immediately after having been in an automobile accident may mean the difference between LIFE or DEATH. Insurance Companies MUST Cover ER Trips Involving Traffic Accidents. Learn, goo.gl/Hvru5V & Claim your rights, we're here to help. Message Us or contact #PatientAdvocate with your questions 469-383-7361. #AltusERCenters Open 24/7, No Lines. #MyEmergencyMyChoice ... See MoreSee Less

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