Patient Advocate, We're On Your Side

patient advocate hassle-free billing texas er centers
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A solid Patient Advocate department plays an essential role in delivering a quality medical care. Our ER Trained Physicians get you well, and our Patient Advocates help give you peace of mind. Learn about some of the many ways they can help you as a patient.

What is Patient Advocate?

A Patient Advocate Department has a vital role in the healthcare system. A Patient Advocate is someone who will:

  • Support You
  • Believe You
  • Champion Your Rights
  • Speak Up for You
  • Guide You Through the Process of Dealing with Your Insurance Company

The members of our Patient Advocate Department are extraordinary people, they are caring and charismatic and will help you and your family navigate through all the complicated aspects of your visit to our centers.

For instance, your Patient Advocate will work closely with our doctors and nurses and help you cut through the red tape of insurance companies.

How Can Our Patient Advocate Department Help You?

We are Your Spokesperson, Supporter, Guide & Patient Navigator

There are many services our Patient Advocate can help patients and their families with, including:

  • Help resolve grievances and complaints about our services
  • Assist during a crisis
  • Help you communicate with our physicians
  • Make you aware of your rights as a patient
  • Mediate and resolve conflicts with your insurance provider

From this list, perhaps the most important ones are getting to know your rights and making sure your insurance policy covers your medical bill.

Know When it's Time to Ask for Help

When Should You Approach Our Patient Advocate Department?

We're Here to Help You During Your Emergency

Our Patient Advocate Department is available to assist you with anything you require during your visit to our centers especially matters concerning your insurance and billing needs.

We can help you understand the benefits you are entitled to with your insurance policy, we can even speak to your insurance representatives and provide them with any information they request.

Something most people don’t know is that State Insurance Law ensures that true emergencies such as patients injured during a crash, heart attacks, or internal bleeding injuries must be covered by your insurance policy regardless of the treatment facility being In-Network or not.

kim gries lake jackson and baytown patient advocate

The Real Job Begins After Your Visit.

We Help Ensure Hassle-Free Billing.

Even after you have left our centers, our Patient Advocate Department continues to work on your behalf, by reviewing all EOB (Explanation of Benefits) sent to us by insurance companies to make sure your coverage was applied correctly.

And if your insurance provider did not process your claim correctly, we will help by filing an appeal on your behalf. This means we will fight the insurance companies to make sure you are treated fairly and honestly. You should know that reprocessing and appeals could take up to an additional 90 days, during which time our Patient Advocate Department will do regular follow-ups and keep you informed of any developments.

The Patient Advocate Department at Altus Emergency Centers can also assist you with financial arrangements, hardships, and assistance. We understand that nobody is fully prepared for an emergency and we all need help from time to time, which is why we establish payment plans to fit your budget.

Our Promise is to Always Help Find the Best Solutions in Benefit of our Patients

We help make hassle-free billing possible.

Altus Emergency is happy to offer special customer care billing management services through Patient Advocate.  This is our promise to you:

  • At Altus Emergency we have the ability to establish payment plans.
  • Within these payment plans, Altus Emergency has the ability to consider financial hardships.
  • Altus Emergency offers a special customer care service, Patient Advocate.  We will work with the insurance company for a complete payment.

Get Peace of Mind, Call Patient Advocate

If you have any questions regarding your billing, please contact our Patient Advocate Department. 

Lumberton & Waxahachie: Call us (469) 383-7361 between 8:00 am and 5:00 pm and ask for the Patient Advocate.

Baytown & Lake Jackson Call us (979) 529-2000 between 12:00 pm and 7:00 pm and ask for the Patient Advocate.

Patient Advocate Resources - Articles, Insights, People & More

Browse through our Patient Advocate Articles

What is a Surprise Medical Bill – We Got Rid of Them!

What is a Surprise Medical Bill? Don't Worry, We Got Rid of Them! Few things are as unpleasant as having an accident that lands you in the ER. The one exception might be getting hit with an unexpected or surpise medical bill. But why are you getting a surprise medical bill if you are insured? [...]

Understanding Your ER Bill

Understanding Your ER Bill Emergency Room visits are often a disorienting, stressful, and nerve-racking affair, and to make matters worse, medical bills are notoriously difficult to understand, so your stress doesn’t end the minute you walk out of the ER.  Understanding your ER Bill is not something that is common knowledge. Nevertheless, it’s in your [...]

Tell-Tale Signs of a Broken Bone

How to Know if your Bone is Broken? You know what they say about sticks and stones?  Well, a broken bone really hurts!  Bookmark this easy guide of the signs of a broken bone to know what to do if you or someone you love ever has an accident in the future.  Bone fractures, like [...]

Quality ER Care - We Treat All Mayor to Minor Emergencies

Areas of Treatment:

  • HEAD, BACK AND NECK INJURIES

  • SPORTS INJURIES

  • FLU SYMPTOMS

  • CHEST PAINS

  • CUTS AND SCRAPES

  • ABDOMINAL PAINS

  • ORTHOPEDIC PAINS

  • PEDIATRIC EMERGENCIES

  • ACUTE HEADACHES

HEALTH NEWS, EVENTS & MORE.

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😱 EMERGENCIES CAN BE SCARY!
This Halloween, 💀 Don't Turn into a Skeleton Waiting in Line!
🚨 Go to the NO WAIT ER Open 24/7, In-House Doctors 👨‍⚕️

⏱️ Check it out 👉 https://www.altusemergency.com/
🏥 #AltusERCenters Happy Halloween!

🌝 It looks like we're forecasting GREAT WEATHER AHEAD!
Tonight, we root for the #HoustonAstros . ⚾ 🏆 #TakeItBack Guys!
🎃 On #Halloween, we'll see you at the #TrunkorTreatLumberton2019!
Oct. 31st, 6:30pm - 8:30pm 137@ N Lhs Dr, Lumberton

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Altus Emergency Centers

🎂 Happy Birthday Tabatha! 🥳 We hope that you have a lovely birthday celebration. It's a pleasure to have you on our team. Thank you for being so awesome!
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