Patient Advocate, We're On Your Side

patient advocate hassle-free billing texas er centers
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A solid Patient Advocate department plays an essential role in delivering a quality medical care. Our ER Trained Physicians get you well, and our Patient Advocates help give you peace of mind. Learn about some of the many ways they can help you as a patient.

What is Patient Advocate?

A Patient Advocate Department has a vital role in the healthcare system. A Patient Advocate is someone who will:

  • Support You
  • Believe You
  • Champion Your Rights
  • Speak Up for You
  • Guide You Through the Process of Dealing with Your Insurance Company

The members of our Patient Advocate Department are extraordinary people, they are caring and charismatic and will help you and your family navigate through all the complicated aspects of your visit to our centers.

For instance, your Patient Advocate will work closely with our doctors and nurses and help you cut through the red tape of insurance companies.

How Can Our Patient Advocate Department Help You?

We are Your Spokesperson, Supporter, Guide & Patient Navigator

There are many services our Patient Advocate can help patients and their families with, including:

  • Help resolve grievances and complaints about our services
  • Assist during a crisis
  • Help you communicate with our physicians
  • Make you aware of your rights as a patient
  • Mediate and resolve conflicts with your insurance provider

From this list, perhaps the most important ones are getting to know your rights and making sure your insurance policy covers your medical bill.

Know When it's Time to Ask for Help

When Should You Approach Our Patient Advocate Department?

We're Here to Help You During Your Emergency

Our Patient Advocate Department is available to assist you with anything you require during your visit to our centers especially matters concerning your insurance and billing needs.

We can help you understand the benefits you are entitled to with your insurance policy, we can even speak to your insurance representatives and provide them with any information they request.

Something most people don’t know is that State Insurance Law ensures that true emergencies such as patients injured during a crash, heart attacks, or internal bleeding injuries must be covered by your insurance policy regardless of the treatment facility being In-Network or not.

The Real Job Begins After Your Visit.

We Help Ensure Hassle-Free Billing.

Even after you have left our centers, our Patient Advocate Department continues to work on your behalf, by reviewing all EOB (Explanation of Benefits) sent to us by insurance companies to make sure your coverage was applied correctly.

And if your insurance provider did not process your claim correctly, we will help by filing an appeal on your behalf. This means we will fight the insurance companies to make sure you are treated fairly and honestly. You should know that reprocessing and appeals could take up to an additional 90 days, during which time our Patient Advocate Department will do regular follow-ups and keep you informed of any developments.

The Patient Advocate Department at Altus Emergency Centers can also assist you with financial arrangements, hardships, and assistance. We understand that nobody is fully prepared for an emergency and we all need help from time to time, which is why we establish payment plans to fit your budget.

Our Promise is to Always Help Find the Best Solutions in Benefit of our Patients

We help make hassle-free billing possible.

Altus Emergency is happy to offer special customer care billing management services through Patient Advocate.  This is our promise to you:

  • At Altus Emergency we have the ability to establish payment plans.
  • Within these payment plans, Altus Emergency has the ability to consider financial hardships.
  • Altus Emergency offers a special customer care service, Patient Advocate.  We will work with the insurance company for a complete payment.

Get Peace of Mind, Call Patient Advocate

If you have any questions regarding your billing, please contact our Patient Advocate Department. 

Lumberton & Waxahachie: Call us (469) 383-7361 between 8:00 am and 5:00 pm and ask for the Patient Advocate.

Baytown & Lake Jackson Call us (979) 529-2000 between 12:00 pm and 7:00 pm and ask for the Patient Advocate.

Patient Advocate Resources - Articles, Insights, People & More

Browse through our Patient Advocate Articles

No Surprise Medical Bills Here

What is a Surprise Medical Bill – We Got Rid of Them!

What is a Surprise Medical Bill? Don't Worry, We Got Rid of Them! Few things are as unpleasant as having an accident that lands you in the ER. The one exception might be getting hit with an unexpected or surpise medical bill. But why are you getting a surprise medical bill if you are insured? [...]

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Understanding your ER Bill

Understanding Your ER Bill

Understanding Your ER Bill Emergency Room visits are often a disorienting, stressful, and nerve-racking affair, and to make matters worse, medical bills are notoriously difficult to understand, so your stress doesn’t end the minute you walk out of the ER.  Understanding your ER Bill is not something that is common knowledge. Nevertheless, it’s in your [...]

Read more

Tell-Tale Signs of a Broken Bone

How to Know if your Bone is Broken? You know what they say about sticks and stones?  Well, a broken bone really hurts!  Bookmark this easy guide of the signs of a broken bone to know what to do if you or someone you love ever has an accident in the future.  Bone fractures, like [...]

Read more

Quality ER Care - We Treat All Mayor to Minor Emergencies

Areas of Treatment:

  • HEAD, BACK AND NECK INJURIES

  • SPORTS INJURIES

  • FLU SYMPTOMS

  • CHEST PAINS

  • CUTS AND SCRAPES

  • ABDOMINAL PAINS

  • ORTHOPEDIC PAINS

  • PEDIATRIC EMERGENCIES

  • ACUTE HEADACHES

Read more

HEALTH NEWS, EVENTS & MORE.

Online Medical Technology

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Pediatrics

At Altus Emergency Centers, we aim to make children feel right at home.  We have special accommodations for children and an added tier of comfort, including pediatric devoted exam rooms. After all, “A visit to the doctor can send you home with a smile.”

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CT Scan

During an injury, we believe that it’s crucial to go beyond an X-ray.  A CT Scan, Computerized Tomography, helps give doctors an in depth insight to the scope of an injury allowing them to decide the best possible course for a patient’s recovery.

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X Ray

Used for decades, having X Ray Capacity is crucial to be able to get insights to an injury without having to make an incision.  During an emergency, an X Ray will help Altus Emergency Center healthcare experts diagnose, treat and monitor the affected area.

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Ultrasound

An ultrasound is a noninvasive diagnostic exam that produces images that are used to assess organs and structures using sound waves.  In the event of an emergency, an ultrasound will give our healthcare experts the ability to best asses the degree of urgency.

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Full Service Diagnostic Lab

Each Altus Emergency Center is equipped with an extensive on site diagnostics lab.  We employ only the most cutting edge laboratory technology and qualified lab technicians which are essential to the proper diagnosis and treatment of a wide spectrum of ER conditions.

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Primary ER Care

You can put your trust in us when you most need assistance.  From cuts and scrapes to critical, Altus Emergency Centers provide ER care for a wide variety of urgent care conditions. We waiting 24 / 7 to come to your aid with the very best ER medical equipment and technologies.

Read more
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BAYTOWN ER

1404 W. Baker Road

Baytown, TX 77521

 

(281) 628-7300

LAKE JACKSON ER

200 Oak Drive South


Lake Jackson, TX 77566

 

(979) 529-2000

tafec-Emergency Centers

LUMBERTON ER

137 North LHS Drive


Lumberton, TX 77657

 

(409) 755-2273

nafec-Emergency Centers

WAXAHACHIE ER

1791 N. Highway 77


Waxahachie, Texas 75165

 

(469) 383-7361

ER Insider

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AltusEmergencyAltus ERs@AltusEmergency·
5 Jul

🇺🇸 GOD BLESS AMERICA! Land of the Free, Because of the Brave!
🎇 Have a Healthy & #HappyFourthOfJuly From All of Us!
🏥 At #AltusERCenters, We're Open 24/7, No Lines through the 4th of July Weekend over all of our four locations.
👨‍👩‍👧‍👦 Accepting TRICARE.
#HappyIndependenceDay

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AltusEmergencyAltus ERs@AltusEmergency·
24 Jun

WHAT COLOR IS YOUR URINE? 🤔 It could reveal that you are dehydrated.
🚰 This Summer, make it a priority to Drink More Water. Don't risk getting dehydrated!
🏥 Visit #AltusERCenters 24/7 if you feel that you are suffering from severe dehydration or a heat stroke. #hydration

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Altus Emergency Centers is with Reagan Nolen Gillespie at Altus Emergency Center Lumberton.

6 hours ago

Altus Emergency Centers

Highlights from the 4th Annual Back The Badge Luncheon
Lumberton ER staff supported the men in BLUE! 👮 We support our guys fighting to keep us safe! 👨‍🚒 Thank you all!
🚨We've got your back!
🚔 Supporting a great cause hosted by the Hardin County Angels of Care.

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Altus Emergency Centers is at Altus Emergency Center Baytown.

11 hours ago

Altus Emergency Centers

🎒 The YMCA Operation Backpack 2019 is in Full Swing!
📍 We're an official Drop Off Location at Altus Emergency Center Baytown up until 08-09.
🏥 The box is in our front lobby for donations. Please see the comments below for the recommended list of supplies to donate.
🤗 Thank you for making a difference in the life of a child!
#AltusERCenters Open 24/7, No Lines

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