Employee Highlight Archives - Best Texas ER Open 24/7, No Lines - Altus Emergency

Employee Highlight Katie Lucas, Credentialing Department

Employee Highlight – Katie Lucas, the Heart of Our Credentialing Department

When patients visit one of our facilities, they trust us to ensure our staff is qualified and dully licensed to practice medicine and that the doctor or nurse taking care of them is the best at what they do.

That responsibility falls on the unsung heroes of our credentialing department. Their job is to make sure that everyone working at our centers has the proper certification, license, or credential that allows them to practice in the state of Texas.

Additionally, they are responsible for vetting providers to guarantee they comply with all legal requirements to ensure the safety of our patients and staff.

Katie Lucas is not only a credentialing assistant; she is the heart of the department. Friendly, caring, generous, and dedicated to her job, Katie has become an invaluable member of our work family, and we are grateful to have her with us.

We wanted to know a little more about Katie and her role within Altus, so we sat down with her to ask a few questions.

An Interview with Employee Highlight Katie Lucas

We enjoyed a lovely chat with Katie while she shared about her vision, purpose, family, and becoming a new mom. The following are some highlights of our interview with Katie.

Q: What do you do at Altus?”

A:  Katie

I am the credentialing assistant. I work with Richelle to create and keep up-to-date files for providers who request work for our Hospital and ER locations. Additionally, we ensure the physicians are properly licensed and certified to work in the state of Texas and make sure that they can provide excellent quality care.

 

Q: “How do you think this makes a difference in patients’ lives?”

A:  Katie

By making sure our Physicians/Providers are suitably licensed and certified, our patients can rest easy and feel safe and comfortable in our facilities, knowing they will receive the best care possible.

 

Q: “How long have you been at Altus?”

A:  Katie

I started working at Altus in 2012 when I was only 16 in the Medical Records department. I later moved to the Credentialing department in 2016 and have been here ever since.”

 

Q: “What is your favorite part about working for Altus?

A:  Katie

Because I’ve been with Altus for so many years, my favorite thing about working here is the friendships we have. Altus is like a second family to me and not just a job.”

 

Q: “What do you do when you are not working at Altus?

A:  Katie

When I’m not at work, I enjoy spending time with family and friends.”

 

Q: “How does it feel to be a new mom?”

A:  Katie

My twins are an absolute blessing! It’s tiring but at the same time so rewarding, and I love every minute of it.”

 

Thank you, Katie Lucas for all that you do!

Thank you, Katie, for the extraordinary work you do in our Credentialing department!

Altus Emergency Centers Texas is Here for You 24/7

altus emergency 24 hr ER Texas

Altus Emergency Centers are all open 24/7/365, with no lines. Our facilities are well-equipped to diagnose and treat everything from major to minor adult and pediatric emergencies.  We are honored to be a part of our beautiful Texas communities and work hard each day to help see them grow and prosper!

24 Hour ER Services – Best in Texas

Looking for the best quality 24 hour ER services?

We offer the best 24 hour ER services in Texas. We have top-of-the-line medical technology and highly experienced ER healthcare experts in Baytown, Lake Jackson, Lumberton, and Waxahachie.

Each ER team is highly efficient in treating chest and abdominal pains, pediatric emergencies, flu symptoms, sports injuries, bone breaks, as well as all other major and minor injuries. All services are available 24/7, including weekends and holidays.

Employee Spotlight Lauren Frazier, Regional Director of QI/Risk

Employee Spotlight Lauren Frazier, Regional Director of QI/Risk

Tradition is beautiful, especially when it’s about uplifting incredible people from our communities that truly deserve it.  In honor of the wonderful tradition that we have established at Altus, today we are honored to take the time to spotlight Lauren Frazier, the Regional Director of QI/Risk and Project Management for Altus Emergency Centers, and Altus Lumberton Hospital.  If you are ever in an emergency at any of our Altus facilities and enjoy a quality experience, you can thank our wonderful staff including Lauren.  Today we are doing an employee spotlight on Lauren Frazier as we are proud to have her as one of the stars of Team Altus.

 

In an emergency, not only does every second matter, every detail matters. A troubling moment can be agonizing or an incredible relief depending on how the experience is for the patient.  During the current COVID-19 pandemic, everything has been particularly trying to everyone.  During these challenging times, we are ever so grateful to have super troopers on board as we are always looking for the best experience for our patients.  Among our unsung healthcare heroes, Lauren has a good deal to do with the incredible quality within our Altus Emergency and Altus Lumberton Hospital healthcare centers.

Read more to get to know about the Employee Spotlight: Lauren Frazier.

Who is Lauren Frazier?

lauren-frazier-MBA-Studies

Lauren began at Altus through the Fellowship Program under the mentorship of Kevin Herrington, President of Altus Emergency Centers and Altus Lumberton Hospital.

Since then, Mrs. Frazier has been instrumental in the development of the high-quality emergency room experience.   She continues to works with staff and patients to assure that they always receive the very best quality in healthcare.

A Hometown Girl with International Flair

Lauren Frazier, the director of quality improvement, risk, and EOC, studied health sciences and minored in corporate communication and public relations, also obtaining a concentration in Biochemistry at Baylor University.  An adventurous spirit, Lauren has also been involved in international studies and practice in order to expand her perspectives.

I received my MBA with a specialization in Healthcare Administration at Lamar University. My early days were very focused on the clinical side with countless hours in labs and patient care and experience. I have completed countless days of hands-on-experience throughout my studies and career, including spending time in Costa Rica and Panama solely to help administer patient care and  assess the disparity and continuum of care.

The Fellowship Program

“During this time, I was able to lead significant efforts and gain thorough experience in all management departments including Communications and Marketing, Executive Office, Finance, Operations, Private Equity, Billing and Management, and other Regional Services associated with Altus Health. There is no training period for the rigorous program.”

It has been a long road to this point in my career. However, it is one that has been most rewarding.

Greatly respected by all, president Kevin Herrington expressed about her as, Lauren has been a stellar employee and has a great ability to observe, analyze and make sound judgment calls.” 

Lauren is one of our excellent health care executives that has obtained valuable first-hand experience through the Fellowship Program.  

An Interview with our Employee Spotlight Lauren Frazier

We enjoyed a lovely chat with Lauren while she shared about her vision, purpose, family, and becoming a new mom. The following are some highlights of our interview with Lauren and her experience of working with Altus for over five years.

Q: “So, please explain, what is your role at Altus?”

A:  Lauren

I handle Quality/Risk, Governance, and oversee Environment of care/Asset maintenance for all locations together with a team. I also manage organizational projects, as assigned by our President.”

 

Q: “How do you think this makes a difference in patient’s lives?”

A:  Lauren

All my areas of responsibility roll down to patient care, which is the center of all decisions. All decisions have a ripple effect right down to the patient.

 

Q: “Wow this really sounds impacting in all that it encompasses, could you explain a little more about this?”

A:  Lauren

At Altus, we have a patient centered focus, and we’re willing to make necessary moves in a timely manner to benefit patient experience and care.”

“In healthcare, timing is everything. What everyone sees on the surface is just the tip of the iceberg.”

 

“Behind the scenes, there are a lot of moving parts and decisions that allow for that patient perspective and experience the public sees and feels when they walk through our front doors at any of our locations. Our facilities have a local atmosphere that our patients appreciate and the personalized service that makes all the difference during their emergencies.

 

Q: “What is your favorite part about working with Altus?

A:  Lauren

The best part about working for Altus is being a part of a healthcare organization that is able to provide quality healthcare in a comfortable environment for our patients. Our model also offers convenience and increases access to healthcare. Additionally, we have a team dedicated to the organization.”

 

Q: “What do you do when you are not working at Altus?

A:  Lauren

Outside of working at Altus, I spend time with my family, friends, and  support my husband, who is a local high school band director. I am also a grad member of Alpha Kappa Alpha Sorority, Inc, where I serve and give back to the community.

 

Q: “How does it feel to be a new mom?

A:  Lauren

Being a new mom is such a blessing for me. I am honored to be my daughter Ava’s mother. It is one of the most difficult, yet rewarding jobs I’ve ever had.  It is a journey with lots of learning and twists, but it also has lots of love and laughs along the way.”

“I wear quite a few hats, but in the end you ultimately receive what you give.

 

Thank you, Lauren Frazier for all that you do!

Altus Emergency Centers Texas is Here for You 24/7

altus emergency 24 hr ER Texas

Altus Emergency Centers are all open 24/7/365, with no lines. Our facilities are well-equipped to diagnose and treat everything from major to minor adult and pediatric emergencies.  We are honored to be a part of our beautiful Texas communities and work hard each day to help see them grow and prosper!

24 Hour ER Services – Best in Texas

Looking for the best quality 24 hour ER services?

We offer the best 24 hour ER services in Texas. We have top-of-the-line medical technology and highly experienced ER healthcare experts in Baytown, Lake Jackson, Lumberton, and Waxahachie.

Each ER team is highly efficient in treating chest and abdominal pains, pediatric emergencies, flu symptoms, sports injuries, bone breaks, as well as all other major and minor injuries. All services are available 24/7, including weekends and holidays.

Men’s Health Quotes from Altus

Life Lessons From the Healthy Men of Altus

Men’s Health Quotes from Altus

In honor of Men’s Health Month, we’d like to introduce you to three of the gentlemen from Altus.  At Altus Emergency, Altus Baytown ER and Altus Lumberton Hospital, we not only care about the healthcare of our communities, we try to be an example of health and wellness.  The following are some heart-felt testimonies about how these dedicated Altus staff feel about Men’s Health.

“Being a man is a tough job. Working on your spiritual, emotional, mental and physical health is important to be the best man you can for your family, friends and job. My journey started with Obi taking me to the gym. I remember how sore I was after that first workout! I quickly realized I need a professional personal trainer so I hired Travis. Although he thought I would not last 2 weeks, I am still at it all these years later. Running was always my primary workout, then slowly working out in the gym. I trained for my first marathon several years ago and now enjoy running for the enjoyment. When asked about getting into shape, I always say it is literally one step in front of the other. Start slow and build over time. You will never regret having a workout program. You will only regret never starting.”

“I work out to keep up with my 3 year old. Staying fit is a way of life!”

Obinna Ononobi, MBA, MHA

Obinna Ononobi MBA, MHA

Vice President of Business Development and Marketing Strategy

“I like to keep myself in good shape shape, but i workout more so to keep myself sane. Working out and staying in shape is more mental for me than physical. some days you just don’t want to show up, but mentally you have to push past that. At the end of the day, your health and the health of those around you should be the most important things, so why question taking care of them?”

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Travis Dabel

Marketing Coordinator

As you can see, at Altus good health is a way of life.  Never forget that men’s health matters.  Make time to take care of the health of all of the men in your life through encouraging a healthy lifestyle and prevention.  Part of prevention is knowing where to go during a potential medical emergency.  Please remember that at Altus we are always open and offer free medical screening.  Happy Men’s Health to all from all of us!

Altus Emergency Centers Texas is Here for You 24/7

Altus ER. We-Have-Dedicated-Specialists

Altus Emergency Centers are all open 24/7/365, with no lines. Our facilities are well-equipped to diagnose and treat everything from major to minor adult and pediatric emergencies.  We are honored to be a part of our beautiful Texas communities and work hard each day to help see them grow and prosper!

24 Hour ER Services – Best in Texas

Looking for the best quality 24 hour ER services?

We offer the best freestanding 24 hour ER services in Texas. We have top of the line medical technology and highly experienced ER healthcare experts prepped and ready to come to your aid in Baytown, Lake Jackson, Lumberton, and Waxahachie.

Each ER team is highly efficient in treating chest and abdominal pains, pediatric emergencies, flu symptoms, sports injuries, bone breaks, as well as all other major and minor injuries. All services are available 24/7, including weekends and holidays with little to no wait times.

Staff Promotions Announced

Important Staff Promotions Announced

We are pleased to announce the staff promotions of our key leadership.  Two staff members are transitioning to new roles to elevate the Altus facilities.

Obinna Ononobi, MBA, MHA

Obinna Ononobi, MBA, MHA

Vice President of Business Development and Marketing Strategy
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Richelle Blackburn

Vice President of Operations

Implications of Our Recent Staff Promotions

Congratulations to our all-star, Obinna Ononobi, for your recent promotion to becoming Vice President of Business Development and Marketing Strategy!  The following was his reaction about the recent role change within one of the finest healthcare organizations of Texas:

 

Q:  What does this role change mean?

A:  This means, I am responsible for the business growth and overall brand development for Altus ERs and Hospital.

 

Q: What responsibilities come with this? In other words, what is the different job description?

A:  In my new role, as the Vice President of Business Development and Marketing Strategy, I will partner with senior leadership in leading multiple ERs and Hospital. My primary responsibility will be cultivating strategic partnership and developing growth agendas and will be intimately involved in the hospital’s/ERs strategic planning, capital planning, Marketing and physician relations. I will continue to have complete oversight of Altus Emergency Center Waxahachie.

 

Q:   What is a great quote to summarize your reaction to when you first heard this great news?

A:  “Onward and upward”

We are equally thrilled to congratulate the lovely Richelle Blackburn, for her recent promotion to Vice President of Operations.  With twenty nine years in the healthcare industry, this excellent lady genuinely puts her heart into ensuring the care of each patient that comes through the Altus locations.  The following is her reaction to her new role:

 

Q:  How would you summarize your new role?

A:  With the promotion to VP of Operations, I will be responsible for operations at each of our ER’s and the Hospital. 

 

Q:  What type of opportunities do you foresee in the future?

A:  This promotion provides me the opportunity to continue to provide positive leadership at all our facilities.  

Congratuations to both Obi and Richelle for their recent staff promotions.  We are very much looking forward towards witnessing the positive impact your new roles will have on the healthcare of our communities.  At Altus, it is our mission to continuously strive for ensuring the best possible access to healthcare for all ages.  Thank you to all of the healthcare heroes of Altus.  A much deserved round of applause for each and every one of you!

Altus Emergency Centers Texas is Here for You 24/7

Altus ER. We-Have-Dedicated-Specialists

Altus Emergency Centers are all open 24/7/365, with no lines. Our facilities are well-equipped to diagnose and treat everything from major to minor adult and pediatric emergencies.  We are honored to be a part of our beautiful Texas communities and work hard each day to help see them grow and prosper!

24 Hour ER Services – Best in Texas

Looking for the best quality 24 hour ER services?

We offer the best freestanding 24 hour ER services in Texas. We have top of the line medical technology and highly experienced ER healthcare experts prepped and ready to come to your aid in Baytown, Lake Jackson, Lumberton, and Waxahachie.

Each ER team is highly efficient in treating chest and abdominal pains, pediatric emergencies, flu symptoms, sports injuries, bone breaks, as well as all other major and minor injuries. All services are available 24/7, including weekends and holidays with little to no wait times.

Employee Highlight Shannon Seymour Quality

Employee Highlight Shannon Seymour

Introducting the June 2021 Employee Highlight, Shannon Seymour.  It is truly a pleasure and honor to work with each and every one of our staff members. You are not just coworkers and colleagues but part of the Altus Family.

This month we will be highlighting one of our wonderful staff members, which is Shannon Seymour.

Shannon Seymour is none other than the Director of Quality Improvement.  This means that she is here to ensure that each time you visit an Altus location, you will have the very best patient experience.

What Does Our Shannon Seymour Do?

Our Director of Quality Improvement, Shannon Seymour, oversees the development, management, implementation, and sustainability of all improvement activities and compliance procedures while cultivating exceptional care and services in the healthcare industry.

Let’s Get to Know Shannon Seymour

We sat down with Shannon to ask her a few questions about their work and personal experience working with the Altus facilities. Here is what we learned.

Q/ What do you love about working for altus?

 

A/My co workers are always there for me in patient care.

 

 

Q/ What do you love about quality?

 

A/ “Quality of work never goes out of style!”

 

 

Q/ How does quality help us keep patients safety and overall patient satisfaction in line?

 

A/ “The goal of the Quality Dept is to insure we are always following the most current safety guidelines for our patients and staff. We also monitor patient satisfaction surveys given to improve patient satisfaction and look for potential areas of improvement.”

Thank you, Shannon Seymour, for all that you do to help ensure that our patients come out feeling “all better”.  The complexity of how this takes place is unknown to most but the end success stories fill our hearts with gladness.

Altus Emergency Centers Texas is Here for You 24/7

Altus ER. We-Have-Dedicated-Specialists

Altus Emergency Centers are all open 24/7/365, with no lines. Our facilities are well-equipped to diagnose and treat everything from major to minor adult and pediatric emergencies.  We are honored to be a part of our beautiful Texas communities and work hard each day to help see them grow and prosper!

24 Hour ER Services – Best in Texas

Looking for the best quality 24 hour ER services?

We offer the best freestanding 24 hour ER services in Texas. We have top of the line medical technology and highly experienced ER healthcare experts prepped and ready to come to your aid in Baytown, Lake Jackson, Lumberton, and Waxahachie.

Each ER team is highly efficient in treating chest and abdominal pains, pediatric emergencies, flu symptoms, sports injuries, bone breaks, as well as all other major and minor injuries. All services are available 24/7, including weekends and holidays with little to no wait times.

HEALTH NEWS, EVENTS & MORE.

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😱 EMERGENCIES CAN BE SCARY!
This Halloween, 💀 Don't Turn into a Skeleton Waiting in Line!
🚨 Go to the NO WAIT ER Open 24/7, In-House Doctors 👨‍⚕️

⏱️ Check it out 👉 https://www.altusemergency.com/
🏥 #AltusERCenters Happy Halloween!

🌝 It looks like we're forecasting GREAT WEATHER AHEAD!
Tonight, we root for the #HoustonAstros . ⚾ 🏆 #TakeItBack Guys!
🎃 On #Halloween, we'll see you at the #TrunkorTreatLumberton2019!
Oct. 31st, 6:30pm - 8:30pm 137@ N Lhs Dr, Lumberton

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