What is a Surprise Medical Bill - We're Taking Action! - Best Texas ER Open 24/7, No Lines - Altus Emergency

What is a Surprise Medical Bill – We’re Taking Action!

What is a Surprise Medical Bill - We're Taking Action!

What is a Surprise Medical Bill?

Find Out What We’re Doing About Them!

Few things are as unpleasant as having an accident that lands you in the ER. The one exception might be getting hit with an unexpected or surpise medical bill.

But why are you getting a surprise medical bill if you are insured?

Here is What Happens

When you visit an emergency room, regardless of whether it is in-network or not; you may be treated by physicians and other medical staff that may not be part of your insurance plan network.

When this happens, the insurance companies won’t cover the full amount, and you will receive a bill saying you owe the out-of-network provider money. These bills are called balance bills and are commonly referred to as surprise medical bills.

What is Balance Billing?

If the emergency room, and doctor that treated you are both in-network, then you will only need to pay for what is negotiated in your plan, usually this involves:

  • Copay fees
  • Deductibles
  • Co-insurance amounts

However, if the ER or the doctor is an out-of-network provider, you will receive a balance bill, which is the difference between what the doctor charged and what the insurance company paid.

Know Where to Go in Case of an Emergency.

What Can You Do?

During a medical emergency crisis, nobody has the time to check if a doctor is part of their insurance network.

But fear of not being able to pay for healthcare should never stop you from getting it.

Therefore, in case of an emergency, come to the nearest Altus Emergency Centers immediately. Let us save your life first, and we will resolve the financial part later.

When you receive a balance bill or in other words a surprise medical bill, here are the steps you should follow:



1. Always Request an Itemized Invoice


Texas law requires providers to present an itemized bill upon request. Some providers will send it automatically, but if you don’t get it, ask for it!

Reviewing your bill could help reduce the amount owed in two ways:

  • You can verify there are no duplicate charges
  • You can confirm you are only being charged for procedures, tests, and treatments you received.

Billing departments handle vast amounts of data every day. So, it’s possible for some unintended errors to occur. Carefully reviewing your balance bill is the best way to avoid overcharges.



2. Call Patient Advocate


If you received a balance bill from us, the first thing you should do is contact our Patient Advocate.

Our staff is available to answer any questions and address any concerns you have regarding your bill.

Additionally, our Patient Advocate may be able to negotiate rates with insurance companies to help lower your bill.

We can even offer financial aid or customize a payment plan that works for you.

Surprise Medical Bills May Soon be a Thing of the Past in Texas

Earlier this month, in a unanimous vote, the Texas House approved Senate Bill 1264.

When signed into law, SB 1264 will prohibit out-of-network providers from invoicing patients for their services directly.

Instead, the law would allow providers and insurers to negotiate with one another to secure payment. The legislation also creates state regulatory authority over that arbitration process.

What this means for you as a Consumer

This is excellent news for you as a consumer!

This Senate Bill will give us more leeway to push insurance companies to pay fair prices for the services provided without having to burden you.

Altus Emergency Centers Is Going the Extra Mile


We have some exciting news to share with you.

Starting in June, you will be treated exclusively by our in-house local doctors.

Additionally, this means we will control the entire billing process so you will never receive a surprise medical bill from us. Physician services will still be billed separately for transparency purposes.


At Altus Emergency Centers, we are always looking out for your health and your finances. Contact our Patient Advocate if you have any questions or concerns with your bill.

Altus Emergency Centers Texas

is Here for You 24/7

Altus Emergency Centers are all open 24/7/365, with no lines. Our facilities are well-equipped to diagnose and treat everything from major to minor adult and pediatric emergencies.  We are honored to be a part of our beautiful Texas communities and work hard each day to help see them grow and prosper!

24 Hour ER Services – Best in Texas

Looking for the best quality 24 hour ER services?

We offer the best freestanding 24 hour ER services in Texas. We have top of the line medical technology and highly experienced ER healthcare experts prepped and ready to come to your aid in Baytown, Lake Jackson, Lumberton, and Waxahachie.

Each ER team is highly efficient in treating chest and abdominal pains, pediatric emergencies, flu symptoms, sports injuries, bone breaks, and fractures, as well as all other major and minor injuries. All services are available 24/7, including weekends and holidays with little to no wait times.  After You Receive Quality ER Care, our Patient Advocate will help ensure Hassle-Free Billing.

Our Promise is to Always Help Find the Best Solutions in Benefit of our Patients from the time you walk-in without having to wait in line and when you are personally assisted with the billing process.  We are here to help you get well and stay well!



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